Certificate In Personnel Management

Productivity and profit in any workplace depends upon how the staff perform. Learn to better understand and manage people and you have a sill that can make a huge difference - for your employer - or for your own business success.

Course Code: VBS003
Fee Code: CT
Duration (approx) Duration (approx) 600 hours
Qualification Certificate
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Learn Personnel Management

Learn how people think in the workplace, how to motivate, nurture and manage them for productivity and sustainability  of an enterprise

  • Improve your business skills, Expand your Career Opportunities
  • Work in supervision, personnel management, employment services, HR, or your own business
  • Study from home, at your own pace, and gain skills that make a difference in industry

Modules

Core ModulesThese modules provide foundation knowledge for the Certificate In Personnel Management.
 Industrial Psychology BPS103
 Motivation VBS111
 Personnel Management VBS107
 Conflict Management BPS201
 
Elective ModulesIn addition to the core modules, students study any 2 of the following 4 modules.
 Management VBS105
 Supervision VBS104
 Managing Remote Work BBS210
 Time Management BBS208
 

Note that each module in the Certificate In Personnel Management is a short course in its own right, and may be studied separately.


The Modules

Management

There are 6 lessons as follows:

  1. Introduction & Organizational Structures
  2. Management Theories & Procedures
  3. Problem Solving & Decision Making
  4. Management Styles & External Influences
  5. Employing People & Interview Skills
  6. Staff Management

Supervision
There are 10 lessons as follows:

  1. Introduction - Organisational structures & responsibilities.
  2. Understanding the work place - Government and private personnel departments, unions.
  3. Communications and human relations.
  4. Motivating employees.
  5. Organising the work place.
  6. Problem solving techniques.
  7. Discipline, complaints and grievances.
  8. Interviewing, recruitment, training.
  9. Work place safety.
  10. Dealing with management/worker participation/ report writing/ staff meetings.


Personnel Management

There are 10 lessons as follows:

  1. Human Behaviour
  2. Workplace Communications
  3. Workplace Conditions
  4. Controlling Operations
  5. Recruitment and Induction
  6. Staff Training
  7. Work Teams
  8. Positive Discipline
  9. Grievances and Complaints
  10. Monitoring and Reporting

Motivation

This course contains eight lessons, as follows:

  1. Introduction
  2. Awareness
  3. Tangible Rewards
  4. Intangible Rewards
  5. Negative Motivators
  6. Initiating Motivation
  7. Maintaining Motivation
  8. Applications

Industrial Psychology
There are ten lessons in this course, as follows:

  1. Introduction
  2. Understanding the Employees Thinking
  3. Personality & Temperament
  4. Psychological Testing
  5. Management & Managers
  6. The Work Environment
  7. Motivation and Incentives
  8. Recruitment
  9. Social Considerations
  10. Abnormalities and Disorders



Conflict Management
There are eight lessons in this course, as follows:

  1. Conflict Management and Anger
  2. Listening
  3. Negotiation
  4. Mediation
  5. Facilitation
  6. Balance of Power
  7. Discussion and Group Work
  8. Crisis Analysis and Responses
 

Managing People is a Key Aspect of Success

 

Problems that arise frequently, can often be traced back to miscommunication.

Miscommunication can be simple; for example:
– Go and fetch the totals for the accounts for the last year.  This could be the actual totals – so
 for example, four figures – or it could be the whole accounts for the last year. One could take a lot of time to find and print off, the other could take a bit of resourcing. But if the wrong task is done, it can waste the time of the person giving the order and the person doing the task, so clear, logical communication is important.

Or if someone is told they are in charge of a project. They make decisions, arrange things and so on, but then are told that actually anything they decided should have been run through their superior first. Miscommunications can obviously cause a lot of issues within the organization of a project. But also, miscommunication can happen between the client and project manager. If the project manager is not clear what the client wants, this can obviously have many implications. It is important to therefore clarify with the client from the start and throughout the project exactly what they want.

When a new enterprise of any type starts, there are no communication systems in place. The systems you choose to establish though, can have a big impact in the future.

 

Examples of Communication Systems

Communication systems are the way in which we communicate. They may involve mobile phones, landlines, email and so on.  Within an organization, there may be different ways of communication depending on how the organization is run. If they are all in the same building or office, face to face verbal communications and email may suffice. But if members of the project team are throughout the country or the world, the telephone, Skype, mobile, email and teleconferencing forms of communication may also be necessary. 

Communication is a two way street. Imparting information only works when it is absorbed and understood at the other end. You can only know if it is absorbed and understood, by getting feedback. Feedback only works if you absorb and understand what comes back to you.

Absorbing information involves both receiving it, and retaining it. Some people receive, but don’t retain - In one ear and out the other.

Understanding does not always happen just because a communication is retained either.

Often information can be received and retained, but misinterpreted. If you give an instruction, and it is both heard and remembered, but the wrong action is taken; it may just be misunderstood.

Reinforcing is important - Everyone absorbs communications differently. Some people will tell you that they are a more “visual” person; and may remember diagrams, charts and pictures better than others. Other people are very good communicating in writing, where they can impart and absorb words slowly (but the same person may not remember things as readily if they are talking. Conversations may be more likely to be forgotten or misinterpreted).

If a message or piece of information is communicated to someone in a number of different ways, it may seem like unnecessary repetition; but actually repetition is good. When the brain hears something, sees something, and experiences something; it is far less likely to be forgotten or misunderstood.

If someone receives instructions in a briefing, as well as being given written instructions, they are more likely to follow the instructions properly; than if they only receive the instructions once and by one method.
 
 

Why Do This Course

This course may do different things for different people.

  • You will gain a much better understanding of how to deal with employees, subordinates and even colleagues in a workplace
  • It may enable you to better manage your own business
  • It may help you get a new job, or improve opportunities in a job you already have

Employment Opportunities for graduates may include:

  • Work supervisor or foreman
  • Employment officer
  • HR officer
  • Personnel Manager
  •  Consultant
 
  

Member of Study Gold Coast Education Network.

ACS Global Partner - Affiliated with colleges in seven countries around the world.

Since 1999 ACS has been a recognised member of IARC (International Approval and Registration Centre). A non-profit quality management organisation servicing education.


How can I start this course?

You can enrol at anytime and start the course when you are ready. Enrolments are accepted all year - students can commence study at any time. All study is self paced and ACS does not set assignment deadlines.

Please note that if a student is being assisted by someone else (e.g. an employer or government subsidy), the body offering the assistance may set deadlines. Students in such situations are advised to check with their sponsor prior to enrolling. The nominal duration of a course is approximately how long a course takes to complete. A course with a nominal duration of 100 hours is expected to take roughly 100 hours of study time to complete. However, this will vary from student to student. Short courses (eg. 100 hrs duration) should be completed within 12 months of enrolment. Certificates, Advanced Certificates and Awards (eg. over 500 hours duration) would normally be completed within 3 -5 years of enrolment. Additional fees may apply if a student requires an extended period to complete.
If a student cannot submit their assignments for 6 months to ACS, they should advise the school to avoid cancellation of their student
registration. Recommencement fees may apply.

Simply click on the ENROL OPTIONS button at the top of this screen and follow the prompts.

You can see the course price at the top of this page. Click 'enrolment options' to see any payment options available.

You can pay by Credit Card, PayPal, Afterpay or bank transfer.

Yes! We have payment plans for most courses. Click 'enrolment options' to see the available payment plans.
We also have Afterpay that will allow you to pay for your course or payment plans in four instalments (if you are in Australia).


What do I need to know before I enrol?

There are no entry requirements that you need to meet to enrol in our courses, our courses are for everyone.
If you are under 18, we need written permission from your parent/ guardian for your enrolment to continue, we can arrange that after you have enrolled.

You don’t need to purchase any additional resources to complete our courses.

We aim to teach you the essentials without you having to purchase any specific computer program.
We recommend that you have access to a word processing program, such as Microsoft Word or Google Docs, so that you can easily complete and submit your assignments.

You sure can. We are here to help you learn whatever your abilities.

Yes, if you are enrolling in a Certificate or Advanced Certificate, you might be eligible for credits if you have evidence of your previous studies or relevant experience. More information is here.

We recommend that you are able to browse websites, send emails and conduct online research. You will need to be able to type and submit your assignments.
If you have limited computer skills, we can make special arrangements for you.

This is possible, it depends on the institution. We recommend that if you would like to use our courses that you contact the institution first. Our Course Handbook is a good resource for this.

Our courses are written in English and we only have English speaking academic staff. If you can read and complete your assignments in English, our courses are ideal for you.

Our courses are designed to build knowledge, hands on skills and industry connections to help prepare you to work in the area, running your own business, professional development or as a base for further study.

This course is aimed at providing you with a solid understanding in your selected discipline. It has been designed to take 600 hours, which includes your course reading, assignment work, research, practical tasks, watching videos and more. When you complete the course, will have a good understanding of the area/ industry you want to work in.

It’s up to you. The study hours listed in the course are a rough guide, however if you were to study a short course (100 hours) at 10 hours per week, you could finish the course in 10 weeks (just an example). Our courses are self-paced, so you can work through the courses in your own time. We recommend that you wait for your tutor to mark and return your assignment before your start your next one, so you get the benefits of their feedback.

The course consists of course notes, videos, set tasks for your practical work, online quizzes, an assignment for each lesson (that you receive feedback from your tutor from) and ends in an exam (which is optional, if would like to receive the formal award at the end), using our custom built Learning Management System - Login.Training.

Our courses are designed for adults to gain professional development and skills to further their careers and start businesses.

Our custom online learning portal allows you to conduct your learning online. There may be practical tasks that you can do offline. You have the option of downloading your course notes or print them to read later.

There is also the option to pay an additional fee for printed course notes and or USB (availability limited to location and deliverability).

Yes, if you don’t have access to the internet, you can receive the course as paper notes or on a USB stick for an additional fee. We can also make alternative arrangements for you to send your assignments to us.

We offer printed notes for an additional fee. Also, you can request your course notes on a USB stick for an additional fee.

Yes, your tutor is here to help you. Simply post any questions you have in your login.training portal or contact the office and we can pass on a message to your tutor.

We are more learning focussed, rather than assessment focussed. You have online quizzes to test your learning, written assignments and can complete an exam at the end of the course (if you want to receive your certificate). You will not receive a pass/ fail on your course work. If you need to add more details on your assignment, we will ask you to resubmit and direct you where you need to focus. If you need help, you can ask your tutor for advice in the student room.

Each module (short course) is completed with one exam.

Exams are optional, however you must sit an exam if you would like to receive a formal award. You will need to find someone who can supervise that you are sitting the exams under exams conditions. There is an additional cost of $55 (AUS) $50 (O/S) for each exam.
More information is here

There are practical components built into the course that have been designed to be achieved by anyone, anywhere. If you are unable to complete a task for any reason, you can ask your tutor for an alternative.

When you complete the course work and the exams (6 exams) and you will be able receive your course certificate- a Certificate. Otherwise, you can receive a Letter of Completion.

You can bundle the short courses to create your own customised learning bundle, Certificates or Advanced Certificates. More information is on this page.

Yes, our courses are built to be applicable for people living anywhere in any situation. We provide the fundamentals, and each student can apply their own unique flair for their own interests, region and circumstances with the one-on-one guidance of a tutor. There is also a bit of student directed research involved.

Employers value candidates with industry skills, knowledge, practical skills and formal learning. Our courses arm you with all of these things to help prepare you for a job or start your own business. The longer you study the more you will learn.

ACS has an arrangement with OAMPS (formerly AMP) who can arrange Professional Indemnity from Australian and New Zealand graduates across all disciplines. Ph: 1800 222 012 or email acs@oamps.com.au.


Who are ACS Distance Education?

ACS Distance Education have been educating people for over 40 years.

We are established and safe- we have been in education for over 40 years.
We are focused on developing innovative courses that are relevant to you now and what you will need to know in the future.
We are focused on helping you learn and make the most of your experience.
You can enrol at any time, you can work on your course when it suits you and at your own pace.
We are connected to many industry bodies and our staff participate in continuous improvement and learning activities to ensure that we are ahead of what learning is needed for the future.

Our courses are not accredited by the Australian Government. However many of our courses are recognised and held in high regard by many industry bodies.

Our courses are written by our staff, who all have many years experience and have qualifications in their speciality area. We have lots of academic staff who write and update our courses regularly.


How do I enrol my staff/ sponsored students?

Yes, you can do a request for a bulk enrolment and request an invoice on our Invoice Request Form

We can prepare an invoice, quote or proforma invoice. Simply complete your details on our Invoice Request form

We can arrange bulk discounts for your course enrolment, please get in touch with us to discuss your needs.

Yes, we have many students who are in locked facilities, such as prisons or hospitals. We can cater by also offering paper notes at an additional cost.


What if I have any more questions or need more information?

We can assist you to find the right course for your needs. Get in touch with us via email (admin@acs.edu.au) call on +61 7 5562 1088 or complete our course advice form.


What if I change my mind?

Please get in touch with studentservices@acs.edu.au if you would like to be removed from our mail list.

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Course Contributors

The following academics were involved in the development and/or updating of this course.

Tracey Jones (Psychologist)

B.Sc. (Psych), M.Soc.Sc., Dip.Social Work, P.G.Dip Learning Disability, Cert Editing, Cert Creative Writing, PGCE.
Member British Psychological Society, Member Assoc. for Coaching, Member British Learning Assoc.
25 years industry experience in writing,

Kate Gibson

Kate has 12 years experience as a marketing advisor and experience as a project manager. Kate has traveled and worked in a variety of locations including London, New Zealand and Australia. Kate has a B.Soc.Sc, Post-Grad. Dip. Org Behaviour (HR).

John Mason

Writer, Manager, Teacher and Businessman with over 40 years interenational experience covering Education, Publishing, Leisure Management, Education, and Horticulture. He has extensive experience both as a public servant, and as a small business owner.
J

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