Certificate In Personnel Management

Productivity and profit in any workplace depends upon how the staff perform. Learn to better understand and manage people and you have a sill that can make a huge difference - for your employer - or for your own business success.

Course CodeVBS003
Fee CodeCT
Duration (approx)600 hours

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Learn Personnel Management

Learn how people think in the workplace, how to motivate, nurture and manage them for productivity and sustainability  of an enterprise

  • Improve your business skills, Expand your Career Opportunities
  • Work in supervision, personnel management, employment services, HR, or your own business
  • Study from home, at your own pace, and gain skills that make a difference in industry


Core ModulesThese modules provide foundation knowledge for the Certificate In Personnel Management.
 Industrial Psychology BPS103
 Management VBS105
 Motivation VBS111
 Personnel Management VBS107
 Supervision VBS104
 Conflict Management BPS201

Note that each module in the Certificate In Personnel Management is a short course in its own right, and may be studied separately.

The Modules


There are 6 lessons as follows:

  1. Introduction & Organizational Structures
  2. Management Theories & Procedures
  3. Problem Solving & Decision Making
  4. Management Styles & External Influences
  5. Employing People & Interview Skills
  6. Staff Management

There are 10 lessons as follows:

  1. Introduction - Organisational structures & responsibilities.
  2. Understanding the work place - Government and private personnel departments, unions.
  3. Communications and human relations.
  4. Motivating employees.
  5. Organising the work place.
  6. Problem solving techniques.
  7. Discipline, complaints and grievances.
  8. Interviewing, recruitment, training.
  9. Work place safety.
  10. Dealing with management/worker participation/ report writing/ staff meetings.

Personnel Management

There are 10 lessons as follows:

  1. Human Behaviour
  2. Workplace Communications
  3. Workplace Conditions
  4. Controlling Operations
  5. Recruitment and Induction
  6. Staff Training
  7. Work Teams
  8. Positive Discipline
  9. Grievances and Complaints
  10. Monitoring and Reporting


This course contains eight lessons, as follows:

  1. Introduction
  2. Awareness
  3. Tangible Rewards
  4. Intangible Rewards
  5. Negative Motivators
  6. Initiating Motivation
  7. Maintaining Motivation
  8. Applications

Industrial Psychology
There are ten lessons in this course, as follows:

  1. Introduction
  2. Understanding the Employees Thinking
  3. Personality & Temperament
  4. Psychological Testing
  5. Management & Managers
  6. The Work Environment
  7. Motivation and Incentives
  8. Recruitment
  9. Social Considerations
  10. Abnormalities and Disorders

Conflict Management
There are eight lessons in this course, as follows:

  1. Conflict Management and Anger
  2. Listening
  3. Negotiation
  4. Mediation
  5. Facilitation
  6. Balance of Power
  7. Discussion and Group Work
  8. Crisis Analysis and Responses

Managing People is a Key Aspect of Success


Problems that arise frequently, can often be traced back to miscommunication.

Miscommunication can be simple; for example:
– Go and fetch the totals for the accounts for the last year.  This could be the actual totals – so
 for example, four figures – or it could be the whole accounts for the last year. One could take a lot of time to find and print off, the other could take a bit of resourcing. But if the wrong task is done, it can waste the time of the person giving the order and the person doing the task, so clear, logical communication is important.

Or if someone is told they are in charge of a project. They make decisions, arrange things and so on, but then are told that actually anything they decided should have been run through their superior first. Miscommunications can obviously cause a lot of issues within the organization of a project. But also, miscommunication can happen between the client and project manager. If the project manager is not clear what the client wants, this can obviously have many implications. It is important to therefore clarify with the client from the start and throughout the project exactly what they want.

When a new enterprise of any type starts, there are no communication systems in place. The systems you choose to establish though, can have a big impact in the future.


Examples of Communication Systems

Communication systems are the way in which we communicate. They may involve mobile phones, landlines, email and so on.  Within an organization, there may be different ways of communication depending on how the organization is run. If they are all in the same building or office, face to face verbal communications and email may suffice. But if members of the project team are throughout the country or the world, the telephone, Skype, mobile, email and teleconferencing forms of communication may also be necessary. 

Communication is a two way street. Imparting information only works when it is absorbed and understood at the other end. You can only know if it is absorbed and understood, by getting feedback. Feedback only works if you absorb and understand what comes back to you.

Absorbing information involves both receiving it, and retaining it. Some people receive, but don’t retain - In one ear and out the other.

Understanding does not always happen just because a communication is retained either.

Often information can be received and retained, but misinterpreted. If you give an instruction, and it is both heard and remembered, but the wrong action is taken; it may just be misunderstood.

Reinforcing is important - Everyone absorbs communications differently. Some people will tell you that they are a more “visual” person; and may remember diagrams, charts and pictures better than others. Other people are very good communicating in writing, where they can impart and absorb words slowly (but the same person may not remember things as readily if they are talking. Conversations may be more likely to be forgotten or misinterpreted).

If a message or piece of information is communicated to someone in a number of different ways, it may seem like unnecessary repetition; but actually repetition is good. When the brain hears something, sees something, and experiences something; it is far less likely to be forgotten or misunderstood.

If someone receives instructions in a briefing, as well as being given written instructions, they are more likely to follow the instructions properly; than if they only receive the instructions once and by one method.

Why Do This Course

This course may do different things for different people.

  • You will gain a much better understanding of how to deal with employees, subordinates and even colleagues in a workplace
  • It may enable you to better manage your own business
  • It may help you get a new job, or improve opportunities in a job you already have
  • It may be used as a credit toward a higher qualification, such as a diploma

Employment Opportunities for graduates may include:

  • Work supervisor or foreman
  • Employment officer
  • HR officer
  • Personnel Manager
  •  Consultant
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ACS is an Organisational Member of the Institute of Training and Occupational Learning
ACS is an Organisational Member of the Institute of Training and Occupational Learning

Member of Study Gold Coast, Education Network
Member of Study Gold Coast, Education Network

ACS Global Partner - Affiliated with colleges in seven countries around the world.
ACS Global Partner - Affiliated with colleges in seven countries around the world.

ACS is recognised by the International Accreditation and Recognition Council
ACS is recognised by the International Accreditation and Recognition Council

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John Mason

Writer, Manager, Teacher and Businessman with over 40 years interenational experience covering Education, Publishing, Leisure Management, Education, and Horticulture. He has extensive experience both as a public servant, and as a small business owner. J
Kate Gibson

Kate has 12 years experience as a marketing advisor and experience as a project manager. Kate has traveled and worked in a variety of locations including London, New Zealand and Australia. Kate has a B.Soc.Sc, Post-Grad. Dip. Org Behaviour (HR).
Bob James

Horticulturalist, Agriculturalist, Environmental consultant, Businessman and Professional Writer. Over 40 years in industry, Bob has held a wide variety of senior positions in both government and private enterprise. Bob has a Dip. Animal Husb, B.App.Sc.,
Tracey Jones

B.Sc. (Psych), M.Soc.Sc., Dip.Social Work, P.G.Dip Learning Disability, Cert Editing, Cert Creative Writing, PGCE. Member British Psychological Society, Member Assoc. for Coaching, Member British Learning Assoc. 25 years industry experience in writing,
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