Learn Personnel Management
Learn how people think in the workplace, how to motivate, nurture and manage them for productivity and sustainability of an enterprise
- Improve your business skills, Expand your Career Opportunities
- Work in supervision, personnel management, employment services, HR, or your own business
- Study from home, at your own pace, and gain skills that make a difference in industry
Note that each module in the Certificate In Personnel Management is a short course in its own right, and may be studied separately.
There are 6 lessons as follows:
- Introduction & Organizational Structures
- Management Theories & Procedures
- Problem Solving & Decision Making
- Management Styles & External Influences
- Employing People & Interview Skills
- Staff Management
There are 10 lessons as follows:
- Introduction - Organisational structures & responsibilities.
- Understanding the work place - Government and private personnel departments, unions.
- Communications and human relations.
- Motivating employees.
- Organising the work place.
- Problem solving techniques.
- Discipline, complaints and grievances.
- Interviewing, recruitment, training.
- Work place safety.
- Dealing with management/worker participation/ report writing/ staff meetings.
There are 10 lessons as follows:
- Human Behaviour
- Workplace Communications
- Workplace Conditions
- Controlling Operations
- Recruitment and Induction
- Staff Training
- Work Teams
- Positive Discipline
- Grievances and Complaints
- Monitoring and Reporting
This course contains eight lessons, as follows:
- Tangible Rewards
- Intangible Rewards
- Negative Motivators
- Initiating Motivation
- Maintaining Motivation
There are ten lessons in this course, as follows:
- Understanding the Employees Thinking
- Personality & Temperament
- Psychological Testing
- Management & Managers
- The Work Environment
- Motivation and Incentives
- Social Considerations
- Abnormalities and Disorders
There are eight lessons in this course, as follows:
- Conflict Management and Anger
- Balance of Power
- Discussion and Group Work
- Crisis Analysis and Responses
Managing People is a Key Aspect of Success
Problems that arise frequently, can often be traced back to miscommunication.
Miscommunication can be simple; for example:
– Go and fetch the totals for the accounts for the last year. This could be the actual totals – so for example, four figures – or it could be the whole accounts for the last year. One could take a lot of time to find and print off, the other could take a bit of resourcing. But if the wrong task is done, it can waste the time of the person giving the order and the person doing the task, so clear, logical communication is important.
Or if someone is told they are in charge of a project. They make decisions, arrange things and so on, but then are told that actually anything they decided should have been run through their superior first. Miscommunications can obviously cause a lot of issues within the organization of a project. But also, miscommunication can happen between the client and project manager. If the project manager is not clear what the client wants, this can obviously have many implications. It is important to therefore clarify with the client from the start and throughout the project exactly what they want.
When a new enterprise of any type starts, there are no communication systems in place. The systems you choose to establish though, can have a big impact in the future.
Examples of Communication Systems
Communication systems are the way in which we communicate. They may involve mobile phones, landlines, email and so on. Within an organization, there may be different ways of communication depending on how the organization is run. If they are all in the same building or office, face to face verbal communications and email may suffice. But if members of the project team are throughout the country or the world, the telephone, Skype, mobile, email and teleconferencing forms of communication may also be necessary.
Communication is a two way street. Imparting information only works when it is absorbed and understood at the other end. You can only know if it is absorbed and understood, by getting feedback. Feedback only works if you absorb and understand what comes back to you.
Absorbing information involves both receiving it, and retaining it. Some people receive, but don’t retain - In one ear and out the other.
Understanding does not always happen just because a communication is retained either.
Often information can be received and retained, but misinterpreted. If you give an instruction, and it is both heard and remembered, but the wrong action is taken; it may just be misunderstood.
Reinforcing is important - Everyone absorbs communications differently. Some people will tell you that they are a more “visual” person; and may remember diagrams, charts and pictures better than others. Other people are very good communicating in writing, where they can impart and absorb words slowly (but the same person may not remember things as readily if they are talking. Conversations may be more likely to be forgotten or misinterpreted).
If a message or piece of information is communicated to someone in a number of different ways, it may seem like unnecessary repetition; but actually repetition is good. When the brain hears something, sees something, and experiences something; it is far less likely to be forgotten or misunderstood.
If someone receives instructions in a briefing, as well as being given written instructions, they are more likely to follow the instructions properly; than if they only receive the instructions once and by one method.
Why Do This Course
This course may do different things for different people.
- You will gain a much better understanding of how to deal with employees, subordinates and even colleagues in a workplace
- It may enable you to better manage your own business
- It may help you get a new job, or improve opportunities in a job you already have
- It may be used as a credit toward a higher qualification, such as a diploma
Employment Opportunities for graduates may include:
- Work supervisor or foreman
- Employment officer
- HR officer
- Personnel Manager
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