Managing Remote Work

In this online course, learn the techniques required for successful and collaborative remote working.

Course CodeBBS210
Fee CodeS2
Duration (approx)100 hours
QualificationStatement of Attainment

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Working Remotely is increasingly common and be beneficial for employees and employers

It gives the employee greater flexibility, saves them from travelling and for many people that can be a great motivation.

For some, working remotely can be problematic though. Without the structured workplace and close supervision, their productivity may diminish. Some people are motivated more by social interaction; and it can be demotivating to remove the social interaction which comes from being in a workplace. For others, being able to focus without the distraction of other workers can be a major boost to motivation.

It is important for employers to recognise that different people have different personalities, and the ways in which different employees will react and potentially adapt to working remotely, will be varied.

Learn to appreciate:

  • how someone who works remotely needs to manage themselves
  • how an employer needs to manage them

Why do this course?

  • For professional development
  • For yourself, so you can work better remotely
  • To better understand and manage staff 
  • To better manage projects from a distance


Lesson Structure

There are 8 lessons in this course:

  1. Nature of Remote Work
    • Definition of Remote Work
    • Location, Location, Location
    • The On-Going Shift Toward Remote Work
    • “Traditional” Forms of Remote Work
    • Industry and Employment
    • Nature of a Remote Workplace
    • Community Hubs
    • Scope of Remote Workplaces for Different Goods and Service Business Structures
    • Prevalence of Remote Work
    • Timeframe? Is it a short-term decision or long-term?
  2. Challenges and Benefits of Doing Work Remotely
    • Productivity and Time Management
    • Achieving Flow State
    • Trust
    • Talent Acquisition
    • Confidentiality and Data Protection
    • Impact of Remote Work on Businesses
    • Benefits
    • Challenges
    • Impact of Remote Work on Employees/Remote Workers
    • Benefits
    • Challenges
    • Impact of Remote Work on the Environment
    • Benefits
    • Challenges
  3. Comparative Practices/Working in Different Industries
    • Sectors Adapting to Remote Work
    • Health Sector
    • Education Sector
    • Challenges for Remote Learning
    • Adults in Education
    • Retail Sector
    • Food Services
    • Office services – financial/ administration
  4. Communicating Remotely – Technologies Used
    • Face-to-face Communication vs. Remote Communication
    • Creating a Positive Share Culture in the Workplace
    • Feedback
    • One-on-One Meetings
    • Engagement
    • Knowledge Sharing
    • How to Effectively use Different Types of Remote Communication
    • Face-to-face Communication Online (Real-time)
    • Letters and Emails
    • Telephone Calls
    • Instant Messaging
    • SMS
    • Online Chat
    • Remote Working with Clients
  5. Managing and Supporting Staff Remotely
    • Managing Staff remotely
    • Leadership
    • Leadership and Remote Worker
    • Building & Sustaining a Work Culture Remotely
    • Reviewing Staff & Performance Appraisals
    • Recruitment & Training
    • Hiring Staff
    • Training New Staff
    • Professional Development for Existing Staff
    • Supporting staff
    • Stress
    • Burnout
    • Staff Wellbeing
    • Unmotivated Staff
    • Occupational Health and Safety Considerations
    • The Positives
  6. Logistics – Supplying Goods and Services Remotely
    • Remote Sales and Large or Small Businesses
    • Managing Delivery of Goods Remotely
    • Services
  7. Online Events
    • Webinars
    • Product Launches
    • Book Launch
    • Virtual Conferences
    • Live Chats
    • Live Streams
    • Team Building
    • Planning an Online Event
  8. Research Project – Developing a Plan for Remote Working
    • Scheduling Work
    • Time Management
    • Tracking Time
    • Planning to Ensure Resources
    • Meetings
    • Planning for Risks/Contingency Planning

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.


  • Explain the challenges and advantages of remote working.
  • Define remote work and its prevalence in the modern world.
  • Compare and discuss remote work practices in different industries and contexts.
  • Explain how to communicate well remotely and review technologies used in working remotely.
  • Explain how to manage and support remote staff effectively.
  • Explain how goods and services can be supplied remotely.
  • Define types of online events and how to run them.
  • Develop a plan for remote working.

What is Remote Work?

Remote work can refer to any work undertaken outside of a business or organisation’s premises. This can include work undertaken by employees who need to work from home due to other factors (e.g. family/care commitments, disability, injury, remote location). It can also include work undertaken away from the premises by employees who attend the premises for some or most of their working hours. 

The potential impact of implementing work from home and remote work contracts is large.

  • Remote work gives employees flexibility and offers the potential to reduce lost time spent commuting or spent on unfocussed meetings
  • It reduces the need for employers to invest in property/ buildings to accommodate employees
  • In-house equipment can cost less
  • Some staff may abuse the situation to claim for hours not worked; but often others will be more motivated and productive because of more convenient work conditions
  • Without regular face to face interaction, remote workers can become less consistent in how they approach their work. Maintaining consistent work practices through intelligent staff management can be a challenge.
  • It can become easier for communication channels to breakdown between colleagues.

Through this course you will explore these and other concerns; and the various approaches that are able to be used to develop and maintain healthy work practices for employees, management, and organisations which embrace the practice of remote work.


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