Managing Remote Work

Learn techniques for successful and collaborative remote working. Organise staff who work remotely. Improve productivity. Understand the challenges and advantages of remote working and how to best deal with them.

Course Code: BBS210
Fee Code: S2
Duration (approx) Duration (approx) 100 hours
Qualification Statement of Attainment
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Working Remotely is increasingly common and can be beneficial for both employees and employers

It gives the employee greater flexibility, saves them from travelling and for many people that can be a great motivation.

For some, working remotely can be problematic though. Without the structured workplace and close supervision, their productivity may diminish. Some people are motivated more by social interaction; and it can be demotivating to remove the social interaction which comes from being in a workplace. For others, being able to focus without the distraction of other workers can be a major boost to motivation.

It is important for employers to recognise that different people have different personalities, and the ways in which different employees will react and potentially adapt to working remotely, will be varied.

Learn to appreciate:

  • how someone who works remotely needs to manage themselves
  • how an employer needs to manage them

Why do this course?

  • For professional development
  • For yourself, so you can work better remotely
  • To better understand and manage staff 
  • To better manage projects from a distance


Lesson Structure

There are 8 lessons in this course:

  1. Nature of Remote Work
    • Definition of Remote Work
    • Location, Location, Location
    • The On-Going Shift Toward Remote Work
    • “Traditional” Forms of Remote Work
    • Industry and Employment
    • Nature of a Remote Workplace
    • Community Hubs
    • Scope of Remote Workplaces for Different Goods and Service Business Structures
    • Prevalence of Remote Work
    • Timeframe? Is it a short-term decision or long-term?
  2. Challenges and Benefits of Doing Work Remotely
    • Productivity and Time Management
    • Achieving Flow State
    • Trust
    • Talent Acquisition
    • Confidentiality and Data Protection
    • Impact of Remote Work on Businesses
    • Benefits
    • Challenges
    • Impact of Remote Work on Employees/Remote Workers
    • Benefits
    • Challenges
    • Impact of Remote Work on the Environment
    • Benefits
    • Challenges
  3. Comparative Practices/Working in Different Industries
    • Sectors Adapting to Remote Work
    • Health Sector
    • Education Sector
    • Challenges for Remote Learning
    • Adults in Education
    • Retail Sector
    • Food Services
    • Office services – financial/ administration
  4. Communicating Remotely – Technologies Used
    • Face-to-face Communication vs. Remote Communication
    • Creating a Positive Share Culture in the Workplace
    • Feedback
    • One-on-One Meetings
    • Engagement
    • Knowledge Sharing
    • How to Effectively use Different Types of Remote Communication
    • Face-to-face Communication Online (Real-time)
    • Letters and Emails
    • Telephone Calls
    • Instant Messaging
    • SMS
    • Online Chat
    • Remote Working with Clients
  5. Managing and Supporting Staff Remotely
    • Managing Staff remotely
    • Leadership
    • Leadership and Remote Worker
    • Building & Sustaining a Work Culture Remotely
    • Reviewing Staff & Performance Appraisals
    • Recruitment & Training
    • Hiring Staff
    • Training New Staff
    • Professional Development for Existing Staff
    • Supporting staff
    • Stress
    • Burnout
    • Staff Wellbeing
    • Unmotivated Staff
    • Occupational Health and Safety Considerations
    • The Positives
  6. Logistics – Supplying Goods and Services Remotely
    • Remote Sales and Large or Small Businesses
    • Managing Delivery of Goods Remotely
    • Services
  7. Online Events
    • Webinars
    • Product Launches
    • Book Launch
    • Virtual Conferences
    • Live Chats
    • Live Streams
    • Team Building
    • Planning an Online Event
  8. Research Project – Developing a Plan for Remote Working
    • Scheduling Work
    • Time Management
    • Tracking Time
    • Planning to Ensure Resources
    • Meetings
    • Planning for Risks/Contingency Planning

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.


  • Explain the challenges and advantages of remote working.
  • Define remote work and its prevalence in the modern world.
  • Compare and discuss remote work practices in different industries and contexts.
  • Explain how to communicate well remotely and review technologies used in working remotely.
  • Explain how to manage and support remote staff effectively.
  • Explain how goods and services can be supplied remotely.
  • Define types of online events and how to run them.
  • Develop a plan for remote working.

What is Remote Work?

Remote work can refer to any work undertaken outside of a business or organisation’s premises. This can include work undertaken by employees who need to work from home due to other factors (e.g. family/care commitments, disability, injury, remote location). It can also include work undertaken away from the premises by employees who attend the premises for some or most of their working hours. 

The potential impact of implementing work from home and remote work contracts is large.

  • Remote work gives employees flexibility and offers the potential to reduce lost time spent commuting or spent on unfocussed meetings
  • It reduces the need for employers to invest in property/ buildings to accommodate employees
  • In-house equipment can cost less
  • Some staff may abuse the situation to claim for hours not worked; but often others will be more motivated and productive because of more convenient work conditions
  • Without regular face to face interaction, remote workers can become less consistent in how they approach their work. Maintaining consistent work practices through intelligent staff management can be a challenge.
  • It can become easier for communication channels to breakdown between colleagues.

Through this course you will explore these and other concerns; and the various approaches that are able to be used to develop and maintain healthy work practices for employees, management, and organisations which embrace the practice of remote work.


ACS is an Organisational Member of the Association for Coaching (UK).
ACS is an Organisational Member of the Association for Coaching (UK).
ACS Global Partner - Affiliated with colleges in seven countries around the world.
ACS Global Partner - Affiliated with colleges in seven countries around the world.
Since 1999 ACS has been a recognised member of IARC (International Approval and Registration Centre). A non-profit quality management organisation servicing education.
Since 1999 ACS has been a recognised member of IARC (International Approval and Registration Centre). A non-profit quality management organisation servicing education.
UK Register of Learning Providers, UK PRN10000112
UK Register of Learning Providers, UK PRN10000112

How can I start this course?

You can enrol at anytime and start the course when you are ready. Enrolments are accepted all year - students can commence study at any time. All study is self paced and ACS does not set assignment deadlines.

Please note that if a student is being assisted by someone else (e.g. an employer or government subsidy), the body offering the assistance may set deadlines. Students in such situations are advised to check with their sponsor prior to enrolling. The nominal duration of a course is approximately how long a course takes to complete. A course with a nominal duration of 100 hours is expected to take roughly 100 hours of study time to complete. However, this will vary from student to student. Short courses (eg. 100 hrs duration) should be completed within 12 months of enrolment. Certificates, Advanced Certificates and Awards (eg. over 500 hours duration) would normally be completed within 3 -5 years of enrolment. Additional fees may apply if a student requires an extended period to complete.
If a student cannot submit their assignments for 6 months to ACS, they should advise the school to avoid cancellation of their student
registration. Recommencement fees may apply.

Simply click on the ENROL OPTIONS button at the top of this screen and follow the prompts.

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What do I need to know before I enrol?

There are no entry requirements that you need to meet to enrol in our courses, our courses are for everyone.
If you are under 18, we need written permission from your parent/ guardian for your enrolment to continue, we can arrange that after you have enrolled.

You don’t need to purchase any additional resources to complete our courses.

We aim to teach you the essentials without you having to purchase any specific computer program.
We recommend that you have access to a word processing program, such as Microsoft Word or Google Docs, so that you can easily complete and submit your assignments.

You sure can. We are here to help you learn whatever your abilities.

Yes, if you are enrolling in a Certificate or Advanced Certificate, you might be eligible for credits if you have evidence of your previous studies or relevant experience. More information is here.

We recommend that you are able to browse websites, send emails and conduct online research. You will need to be able to type and submit your assignments.
If you have limited computer skills, we can make special arrangements for you.

This is possible, it depends on the institution. We recommend that if you would like to use our courses that you contact the institution first. Our Course Handbook is a good resource for this.

Our courses are written in English and we only have English speaking academic staff. If you can read and complete your assignments in English, our courses are ideal for you.

Our courses are designed to build knowledge, hands on skills and industry connections to help prepare you to work in the area, running your own business, professional development or as a base for further study.

This course has been designed to cover the fundamentals of the topic. It will take around 100 hours to complete, which includes your course reading, assignment work, research, practical tasks, watching videos and anything else that is contained in the course. Our short courses are a great way to do some professional development or to learn a new skill.

It’s up to you. The study hours listed in the course are a rough guide, however if you were to study a short course (100 hours) at 10 hours per week, you could finish the course in 10 weeks (just an example). Our courses are self-paced, so you can work through the courses in your own time. We recommend that you wait for your tutor to mark and return your assignment before your start your next one, so you get the benefits of their feedback.

The course consists of course notes, videos, set tasks for your practical work, online quizzes, an assignment for each lesson (that you receive feedback from your tutor from) and ends in an exam (which is optional, if would like to receive the formal award at the end), using our custom built Learning Management System - Login.Training.

Our courses are designed for adults to gain professional development and skills to further their careers and start businesses.

Our custom online learning portal allows you to conduct your learning online. There may be practical tasks that you can do offline. You have the option of downloading your course notes or print them to read later.

There is also the option to pay an additional fee for printed course notes and or USB (availability limited to location and deliverability).

Yes, if you don’t have access to the internet, you can receive the course as paper notes or on a USB stick for an additional fee. We can also make alternative arrangements for you to send your assignments to us.

We offer printed notes for an additional fee. Also, you can request your course notes on a USB stick for an additional fee.

Yes, your tutor is here to help you. Simply post any questions you have in your portal or contact the office and we can pass on a message to your tutor.

We are more learning focussed, rather than assessment focussed. You have online quizzes to test your learning, written assignments and can complete an exam at the end of the course (if you want to receive your certificate). You will not receive a pass/ fail on your course work. If you need to add more details on your assignment, we will ask you to resubmit and direct you where you need to focus. If you need help, you can ask your tutor for advice in the student room.

Each module (short course) is completed with one exam.

Exams are optional, however you must sit an exam if you would like to receive a formal award. You will need to find someone who can supervise that you are sitting the exams under exams conditions. There is an additional cost of $60 incl. GST for each exam.
More information is here

There are practical components built into the course that have been designed to be achieved by anyone, anywhere. If you are unable to complete a task for any reason, you can ask your tutor for an alternative.

When you complete the course work and the exam and you will be able receive your course certificate- a Statement of Attainment. Otherwise, you can receive a Letter of Completion.

You can bundle the short courses to create your own customised learning bundle, Certificates or Advanced Certificates. More information is on this page.

Yes, our courses are built to be applicable for people living anywhere in any situation. We provide the fundamentals, and each student can apply their own unique flair for their own interests, region and circumstances with the one-on-one guidance of a tutor. There is also a bit of student directed research involved.

Employers value candidates with industry skills, knowledge, practical skills and formal learning. Our courses arm you with all of these things to help prepare you for a job or start your own business. The longer you study the more you will learn.

ACS has an arrangement with OAMPS (formerly AMP) who can arrange Professional Indemnity from Australian and New Zealand graduates across all disciplines. Ph: 1800 222 012 or email

Who are ACS Distance Education?

ACS Distance Education have been educating people for over 40 years.

We are established and safe- we have been in education for over 40 years.
We are focused on developing innovative courses that are relevant to you now and what you will need to know in the future.
We are focused on helping you learn and make the most of your experience.
You can enrol at any time, you can work on your course when it suits you and at your own pace.
We are connected to many industry bodies and our staff participate in continuous improvement and learning activities to ensure that we are ahead of what learning is needed for the future.

Our courses are not accredited by the Australian Government. However many of our courses are recognised and held in high regard by many industry bodies.

Our courses are written by our staff, who all have many years experience and have qualifications in their speciality area. We have lots of academic staff who write and update our courses regularly.

How do I enrol my staff/ sponsored students?

Yes, you can do a request for a bulk enrolment and request an invoice on our Invoice Request Form

We can prepare an invoice, quote or proforma invoice. Simply complete your details on our Invoice Request form

We can arrange bulk discounts for your course enrolment, please get in touch with us to discuss your needs.

Yes, we have many students who are in locked facilities, such as prisons or hospitals. We can cater by also offering paper notes at an additional cost.

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Course Contributors

The following academics were involved in the development and/or updating of this course.

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