Managing Change

Learn to adapt to a fast changing world. Study change management online.

Course CodeBBS211
Fee CodeS2
Duration (approx)100 hours
QualificationStatement of Attainment

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Plan for change, Manage change and adapt for changes within a business

If you work in or manage a business, change is an invitable and neccessary activity.

How change is managed will help employees and team members apadpt to change within a business more effectively.

Change is often neccessary to:

  • Plan ahead for security and sustainability
  • Diversify, rationalise, increase revenue and profit
  • Be prepared with contingency plans for smoother running when unexpected things happen

Change management is strategic. It applies a structured process for guiding your team through procedural change.

Change that is implemented without proper forethought - often fails.


This course will help you understand the ways in which change can be effectively planned for, managed and implemented without too much disturbance to business practices and operations.

Lesson Structure

There are 9 lessons in this course:

  1. Scope and Nature of Change Management
    • Change
    • Maslow’s hierarchy of needs and change
    • Common changes within business
    • Specific types of change in business
    • Tools for identifying if change is needed
    • Ansoff’s matrix
    • Boston matrix
    • Pestle analysis
    • An analytic approach change management
  2. Organisational Change Management (OCM)
    • Introduction
    • Goal setting
    • The pillars of organisational change management
    • The development of an OCM Strategy
    • Types of organisational change management strategies
    • Behavioural economics and behavioural science
    • Framing
    • Data collection
  3. Change models
    • Forces for change
    • Challenges
    • 7 common change process models
    • Kubler ross model
    • Bridges transition model
    • Nudge theory
    • 7s model
    • Lewin’s change model
    • Kotter
    • Adkar model
  4. Responses to change
    • Science and shifting norms
    • How does organisational change impact people?
    • Resistance to change and employee doubts
    • How to counter resistance to change
    • Reverting back
    • Responding to staff transparently
  5. Behavioural change in individuals
    • Introduction to human behaviour change
    • 3 steps in choosing a relevant approach
    • Behaviour and the brain
    • Stages of change model
  6. Techniques, interventions and approaches
    • Behaviour change techniques
    • Link the change technique to an intervention
    • The staircase model: an example of persuasion
    • Professional development as a behaviour change technique
    • Planning for change: different approaches
    • Data-driven change: analysis and re-analysis
  7. Sustainable change
    • Why implementing sustainable change is important
    • Approaches to sustainable change
    • A model for sustainable change
    • Installation vs implementation
    • Neuroleadership
    • Support systems
    • Choice architecture
  8. Succession planning
    • Prioritising succession planning
    • Critical roles
    • Approaches to succession planning
    • Agile project management
    • Business analysis as part of succession planning
  9. Problem Based Learning (PBL) Project

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.


  • Define change and change management, including the types of changes that can occur.
    • Learn how to plan, implement, and respond to change in organisations and workplaces.
    • Analyse a variety of change process models and review their potential outcomes.
    • Learn about human and organisational responses to change, including overcoming resistance to change.
    • Explain at an individual or personal level what underpins human behaviour change, what change does to the brain, and the basic science behind habit formation.
    • Explore behaviour change techniques in the context of specific interventions, applied at the personal level, and discuss the use of analysis and re-analysis in implementing more effective change.
    • Explain techniques to sustain change.
    • Define succession planning and how it can minimise the impact of change on a workforce or business and lead to successful business outcomes.
    • Decide on appropriate change techniques and strategies needed for a specific organisation.

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