Management

Learn to manage businesses, people, money or resources. Understand the theories and practice that underpin modern management, to make better decisions and exercise effective control.

Course Code: VBS105
Fee Code: S2
Duration (approx) Duration (approx) 100 hours
Qualification Statement of Attainment
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Learn to manage businesses, people, money and resources.

  • Understand what it takes to be a skilled, modern manager

  • Explore management theories and procedures 

  • Study and practise problem solving and decision making techniques

  • Learn about staff management and ethics

This course is the perfect foundation to increase your capacity to manage in any situation - in your own business, somebody else's, a government department or not-for-profit organisation. Ideal for anyone moving from a support, co-ordinating or technical role into management or who have gained 'on the job' management training and wish to formalise and round out their knowledge.

An effective manager will:

  • Improve productivity
  • Keep staff working happily and effectively
  • Balance sustainability and profitability objectives

Tutors are qualified and part of a team with a very broad experience across Australia, the UK and beyond.

Lesson Structure

There are 7 lessons in this course:

  1. Introduction and Organisational Structures
    • Types of Organisations
    • Legal Status of Different Organisations
    • The Organisatopn's Liability for Staff Action
    • Basic Contract Law
    • Roles for Managers
    • Management Objectives
    • Management Processes
    • The Mission Statement
    • Different Types of Managers
    • Different Levels of Management
    • Organisational Structures; formal and informal
    • Division of Responsibilities
    • Understanding the Workplace
    • Unions
    • Committees
    • Scope of Office Work
    • Report Writing
  2. Theories and Procedures of Management
    • Motivating Employees
    • Classic School of Management Theory
    • Behavioural School of Management Theory
    • Management Science School of Management Theory
    • Other Management Theorists and their Ideas; Weber, Barnard, Follett, Mazlow, Herzberg
    • Contingency Planning
    • Introducing Change
    • Giving Orders
    • Types of Orders
  3. Problem Solving and Making Decisions
    • Decision Making
    • Problem Solving Technique
    • Types of Managers
    • Group Decision Making and Problem Solving
    • Conflict Resolution Techniques
    • Planning Processes
    • Implementing Plans
    • Time Management
    • Planning for Your Organisation
    • The Importance of Planning
    • Developing a Business Plan
    • Lateral Thinking
  4. Management Styles and External Influences
    • Management Styles
    • Target Oriented Management
    • Process Oriented Management
    • Interactive Oriented Management
    • Management as Leaders
    • Perception
    • Perceptual Barriers
    • Perceptual Change
    • Motivating Employees to Change their Perception
    • Other Factors affecting Managers Effectiveness; Stress, Self Esteem, Career Management, Security etc
  5. Employing People and Interview Skills
    • Advertising for New Staff
    • Anti Discrimination
    • Interviewing
    • Communication at an Interview
    • Common Communication Barriers
    • Induction
    • Staff Training
    • Training Programs
    • Conversation with Trainees
  6. Staff Management
    • Scope and Nature
    • Learn to Plan
    • Steps for Successful Goal Achievement
    • Managing Staff Levels
    • Why do you need Clear Procedures
    • Writing Procedures
    • Quality Assurance (Compliance Procedures)
    • Job Satisfaction
    • Professional Supervision
    • Mentoring
    • Dealing with Grievences
    • Productivity
    • Workplace Health and Safety
  7. Ethics and Equity
    • Codes of Conduct
    • Interpreting Code of Conduct
    • Refund Policy
    • Honesty and Fairness
    • Respect
    • Intellectual Property Rights (IPR)
    • Privacy Considerations

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

Aims

  • Explain the role of managers in an organization and the kinds of organizations in which they function.
  • Identify the processes and procedures that are associated with the effective management of staff in the workplace.
  • Describe the use of motivation in the workplace and the effects this can have on staff performance.
  • Describe how to recruit and interview a new staff member for a specific job in an organisation.
  • Discuss workgroup project preparation, costing, performance analysis and goal completion from a managerial perspective.
  • Describe the principles of Occupational Health and Safety policies, and their application in your industry sector.

What You Will Do

  • Explain the role of managers in an organization and the kinds of organizations in which they function.
  • Identify the processes and procedures that are associated with the effective management of staff in the workplace.
  • Describe the use of motivation in the workplace and the effects this can have on staff performance.
  • Describe how to recruit and interview a new staff member for a specific job in an organisation.
  • Discuss workgroup project preparation, costing, performance analysis and goal completion from a managerial perspective.
  • Describe the principles of Occupational Health and Safety policies, and their application in your industry sector.
  • Describe a range of different management structures used in different organisations and why they suit that organisation.
  • Compare the use of differing management styles in a variety of businesses.
  • Select common management terms and give definitions for each.
  • Identify the primary role of the different levels of management in an organisation.
  • Discuss the relationships that exist between managers, company employees and board members in both small and large corporations.
  • Discuss the importance of trust and confidence in an organisation and its staff, and why are managers so crucial to this process.
  • Discuss the use of motivation in attaining goals and improving work performance.
  • Describe the most common motivating factors for employees.
  • Compare and contrast different methods of motivation.
  • Describe when and why different motivation techniques should be used in a workplace situation.
  • Explain what is meant by a chain of command and how it is affected by communication style.
  • Explain how to assess the need for a new employee.
  • Write a position profile for a specific job.
  • Analyse employment advertisements in the local paper and list their strengths and weaknesses.
  • Explain what information can be determined from a application and a resume.
  • Write an interview guide and conduct a mock job interview.
  • Discuss the anti-discrimination/equal opportunity laws in your state.
  • List what information should be sought in a telephone reference check.
  • Describe what is involved in the induction of a new employee.
  • Explain the concept of workgroups in the workplace, and the advantages and disadvantages of their use to achieving company goals.
  • Prepare a mock workgroup project incorporating examples of efficient use of an enterprise’s financial, plant/equipment and personnel resources.
  • Discuss communication issues that might affect the effectiveness of a workgroup project.
  • Discuss ways in which membership diversity can benefit workgroup performance.
  • Discuss the criteria and considerations to be made when forming a workgroup.
  • Develop guidelines for assessing workgroup performance.
  • Prepare a timeline that might apply to a workplace project to be carried out within a specified business.
  • Summarise the major points of the learner's state workplace health and safety legislation.
  • Define health and safety responsibilities of the employer in your region.
  • List steps to take to ensure a business meets health and safety requirements in your region.
  • Discuss procedures to be taken when handling dangerous goods in the learner's state.
  • Explain the proper procedure for manual lifting of goods.
  • Discuss possible safety dangers in a business office.

What is Management?

 

The task of management has five interlinked functions:

  1. Planning – setting objectives and goals, and deciding how they are to be achieved.
  2. Organising – allocating and organising both personnel and physical resources to meet those objectives.
  3. Directing – giving workers clear directives.
  4. Controlling – overseeing, checking and ensuring the objectives are being met.
  5. Staffing – managing personnel.

A competent manager is able to meet the organisation’s objectives by:

  1. Communicating with other members of the organisation to ensure individuals are working towards a common goal.
  2. Motivating so that all members of the workgroup are working in a productive manner.
  3. Planning so that disruptions are kept to a minimum.
  4. Delegating to allow managers to spend more time on managerial functions and to improve the job skills and job satisfaction of the workers.
  5. Keeping up to date with technical developments.
  6. Obeying organisational directives. The manager is expected to work for the good of the company; in some cases this may conflict with their group’s immediate goals.
  7. Leadership. The manager should be able to bring unity and direction to the group.

There are many skills required to achieve these objectives. Some of these include:

  •  having good technical skills

  •  having good planning and conceptual skills

  •  having good communication skills

  •  being committed to getting the job done

  •  being able to work under pressure

  •  being consistent yet flexible

  •  having integrity and honesty

  •  recognising limitations – both their own and others

  •  be willing to exercise initiative

  •  be willing to allow participation and involvement by other members in the group

WHAT CAN THIS COURSE DO FOR YOU?

Gather the management skills needed to be a competent manager and advance in your career. Management skills are more than just telling people what to do, it requires planning, financial management, work scheduling and all those other skills listed previously. Learn to direct a unified team and get results for the business you work in.


 

ACS Global Partner - Affiliated with colleges in seven countries around the world.

Since 1999 ACS has been a recognised member of IARC (International Approval and Registration Centre). A non-profit quality management organisation servicing education.


How can I start this course?

You can enrol at anytime and start the course when you are ready. Enrolments are accepted all year - students can commence study at any time. All study is self paced and ACS does not set assignment deadlines.

Please note that if a student is being assisted by someone else (e.g. an employer or government subsidy), the body offering the assistance may set deadlines. Students in such situations are advised to check with their sponsor prior to enrolling. The nominal duration of a course is approximately how long a course takes to complete. A course with a nominal duration of 100 hours is expected to take roughly 100 hours of study time to complete. However, this will vary from student to student. Short courses (eg. 100 hrs duration) should be completed within 12 months of enrolment. Certificates, Advanced Certificates and Awards (eg. over 500 hours duration) would normally be completed within 3 -5 years of enrolment. Additional fees may apply if a student requires an extended period to complete.
If a student cannot submit their assignments for 6 months to ACS, they should advise the school to avoid cancellation of their student
registration. Recommencement fees may apply.

Simply click on the ENROL OPTIONS button at the top of this screen and follow the prompts.

You can see the course price at the top of this page. Click 'enrolment options' to see any payment options available.

You can pay by Credit Card, PayPal, Afterpay or bank transfer.

Yes! We have payment plans for most courses. Click 'enrolment options' to see the available payment plans.
We also have Afterpay that will allow you to pay for your course or payment plans in four instalments (if you are in Australia).


What do I need to know before I enrol?

There are no entry requirements that you need to meet to enrol in our courses, our courses are for everyone.
If you are under 18, we need written permission from your parent/ guardian for your enrolment to continue, we can arrange that after you have enrolled.

You don’t need to purchase any additional resources to complete our courses.

We aim to teach you the essentials without you having to purchase any specific computer program.
We recommend that you have access to a word processing program, such as Microsoft Word or Google Docs, so that you can easily complete and submit your assignments.

You sure can. We are here to help you learn whatever your abilities.

Yes, if you are enrolling in a Certificate or Advanced Certificate, you might be eligible for credits if you have evidence of your previous studies or relevant experience. More information is here.

We recommend that you are able to browse websites, send emails and conduct online research. You will need to be able to type and submit your assignments.
If you have limited computer skills, we can make special arrangements for you.

This is possible, it depends on the institution. We recommend that if you would like to use our courses that you contact the institution first. Our Course Handbook is a good resource for this.

Our courses are written in English and we only have English speaking academic staff. If you can read and complete your assignments in English, our courses are ideal for you.

Our courses are designed to build knowledge, hands on skills and industry connections to help prepare you to work in the area, running your own business, professional development or as a base for further study.

This course has been designed to cover the fundamentals of the topic. It will take around 100 hours to complete, which includes your course reading, assignment work, research, practical tasks, watching videos and anything else that is contained in the course. Our short courses are a great way to do some professional development or to learn a new skill.

It’s up to you. The study hours listed in the course are a rough guide, however if you were to study a short course (100 hours) at 10 hours per week, you could finish the course in 10 weeks (just an example). Our courses are self-paced, so you can work through the courses in your own time. We recommend that you wait for your tutor to mark and return your assignment before your start your next one, so you get the benefits of their feedback.

The course consists of course notes, videos, set tasks for your practical work, online quizzes, an assignment for each lesson (that you receive feedback from your tutor from) and ends in an exam (which is optional, if would like to receive the formal award at the end), using our custom built Learning Management System - Login.Training.

Our courses are designed for adults to gain professional development and skills to further their careers and start businesses.

Our custom online learning portal allows you to conduct your learning online. There may be practical tasks that you can do offline. You have the option of downloading your course notes or print them to read later.

There is also the option to pay an additional fee for printed course notes and or USB (availability limited to location and deliverability).

Yes, if you don’t have access to the internet, you can receive the course as paper notes or on a USB stick for an additional fee. We can also make alternative arrangements for you to send your assignments to us.

We offer printed notes for an additional fee. Also, you can request your course notes on a USB stick for an additional fee.

Yes, your tutor is here to help you. Simply post any questions you have in your login.training portal or contact the office and we can pass on a message to your tutor.

We are more learning focussed, rather than assessment focussed. You have online quizzes to test your learning, written assignments and can complete an exam at the end of the course (if you want to receive your certificate). You will not receive a pass/ fail on your course work. If you need to add more details on your assignment, we will ask you to resubmit and direct you where you need to focus. If you need help, you can ask your tutor for advice in the student room.

Each module (short course) is completed with one exam.

Exams are optional, however you must sit an exam if you would like to receive a formal award. You will need to find someone who can supervise that you are sitting the exams under exams conditions. There is an additional cost of $55 (AUS) $50 (O/S) for each exam.
More information is here

There are practical components built into the course that have been designed to be achieved by anyone, anywhere. If you are unable to complete a task for any reason, you can ask your tutor for an alternative.

When you complete the course work and the exam and you will be able receive your course certificate- a Statement of Attainment. Otherwise, you can receive a Letter of Completion.

You can bundle the short courses to create your own customised learning bundle, Certificates or Advanced Certificates. More information is on this page.

Yes, our courses are built to be applicable for people living anywhere in any situation. We provide the fundamentals, and each student can apply their own unique flair for their own interests, region and circumstances with the one-on-one guidance of a tutor. There is also a bit of student directed research involved.

Employers value candidates with industry skills, knowledge, practical skills and formal learning. Our courses arm you with all of these things to help prepare you for a job or start your own business. The longer you study the more you will learn.

ACS has an arrangement with OAMPS (formerly AMP) who can arrange Professional Indemnity from Australian and New Zealand graduates across all disciplines. Ph: 1800 222 012 or email acs@oamps.com.au.


Who are ACS Distance Education?

ACS Distance Education have been educating people for over 40 years.

We are established and safe- we have been in education for over 40 years.
We are focused on developing innovative courses that are relevant to you now and what you will need to know in the future.
We are focused on helping you learn and make the most of your experience.
You can enrol at any time, you can work on your course when it suits you and at your own pace.
We are connected to many industry bodies and our staff participate in continuous improvement and learning activities to ensure that we are ahead of what learning is needed for the future.

Our courses are not accredited by the Australian Government. However many of our courses are recognised and held in high regard by many industry bodies.

Our courses are written by our staff, who all have many years experience and have qualifications in their speciality area. We have lots of academic staff who write and update our courses regularly.


How do I enrol my staff/ sponsored students?

Yes, you can do a request for a bulk enrolment and request an invoice on our Invoice Request Form

We can prepare an invoice, quote or proforma invoice. Simply complete your details on our Invoice Request form

We can arrange bulk discounts for your course enrolment, please get in touch with us to discuss your needs.

Yes, we have many students who are in locked facilities, such as prisons or hospitals. We can cater by also offering paper notes at an additional cost.


What if I have any more questions or need more information?

We can assist you to find the right course for your needs. Get in touch with us via email (admin@acs.edu.au) call on +61 7 5562 1088 or complete our course advice form.


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Course Contributors

The following academics were involved in the development and/or updating of this course.

Lyn Quirk

M.Prof.Ed.; Adv.Dip.Compl.Med (Naturopathy); Adv.Dip.Sports Therapy
Over 30 years as Health Club Manager, Fitness Professional, Teacher, Coach and Business manager in health, fitness and leisure industries. As business owner and former department head fo

Kate Gibson

Kate has 12 years experience as a marketing advisor and experience as a project manager. Kate has traveled and worked in a variety of locations including London, New Zealand and Australia. Kate has a B.Soc.Sc, Post-Grad. Dip. Org Behaviour (HR).

Jacinda Cole

Former operations manager for highly reputable Landscape firm, The Chelsea Gardener, before starting her own firm. Jacinda has over 20 years of industry experience in Psychology, Landscaping, Publishing, Writing and Education. Jacinda has a B.Sc., Psych.C





Tutors

Meet some of the tutors that guide the students through this course.

Tracey Jones

Tracey has over 20 years experience within the psychology and social work field, particularly working with people with learning disabilities. She is also qualified as a teacher and now teaches psychology and social work related subjects.

She is a book reviewer for the British Journal of Social Work. Tracey has also written a text book on Psychology and has had several short stories published.

Gaynor Hartley

Dip.Hort.Sc., Cert.Tiss.Cult., MAIH

Alan Vo

Alan has 14 years experience as an I.T professional in Australia. Extensive experience with software engineering, web development, web marketing, and ecommerce at digital agencies as well as client-sides on various projects and industries.

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