Study, Learn and Work in Hospitality
Hospitality is a major employer, through enterprises ranging from hotels, resorts and guesthouses to restaurants and catering businesses.
This course is a great starting point for building skills, knowledge and opportunity; both for those who already work in hospitality or food service, and those who hope to forge a career or start a business.
Hospitality may provide job possibilities in many different situations including:
Note that each module in the Certificate in Hospitality is a short course in its own right, and may be studied separately.
What's it like to work in Hospitality?
What training do I need to make a start and succeed?
The hospitality industry is large and significant across a large number of countries. In some less developed countries, hospitality and tourism accounts for more thanv half of the economy; and this industry can also be amongst the largest of all industry sectors in many developed countries.
Scope of Work
Hospitality Management can cover many things, including:
Food and Beverage Management
Operational organisation, marketing, nutrition and menu planning, pricing strategies, sanitation and health and safety practices, service provision and production.
Managing Front Office Operations
In check-in and check-out procedures, telephones, complaints, security, reservations, room choice, and forecasting of room status.
Involves the recruitment, hiring, training, and motivation of employees, as well as the planning and controlling of inventories, quality, safety, and sanitary procedures in every area of the hotel.
Includes management strategies in human resources; relating to the delivery of accommodation and food services. Employment laws and applications, job analysis and design, planning and recruiting, training and development, evaluating employee performance, labour unions, and keeping up with global trends.
How to effectively deal with people in a hospitality work environment through effective communication, orientation and training, managing productivity, team building, managing conflict, and professional development.
Marketing and Sales
Management must have knowledge of the sales markets, consumer preferences, pricing strategies, revenue maximisation, advertising, promotions, channels of distribution, and public relations.
Accounting and Finance
Managers need to understand accounting information directly related to hospitality operations. Including financial statements, cash flow, and an understanding of forecasting and budgeting.
Managing the maintenance needs; electrical systems, heating, ventilation, lighting, laundry, telecommunication, safety and security systems, lodging planning and design, and renovation.
Quality Leadership & Management
Requires valuable leadership skills for today's dynamic hospitality workplace including; the ability to implement quality management tools to prevent problems by effectively managing staff diversity, as well as enhancing service by creating high performance teams of empowered employees.
ROLE OF THE ACCOMMODATION MANAGER
The responsibilities of the accommodation manager will include some, or all of the following:
- Assessing manpower requirements
- Recruitment and selection of manpower
- Induction and training of manpower
- Deployment and scheduling of manpower
- Supervision of manpower
- Quality control
- Inspection of premises
- Developing standard methods for performing tasks
- Increasing productivity
- Welfare of personnel
- Hygiene control
- Pest control
- Waste control
- Selection and purchasing of supplies (cleaning agents, equipment, etc.)
- Selection and purchasing of "linens" and soft furnishings
- Selection and purchasing of all surfaces (floor coverings, wall coverings, furniture, etc)
- Stores control
- Linen control and laundering
- Cleaning and maintenance of the premises and plant
- Redecoration and up-grading schemes
- Capital building projects
- Interior design
- Health, safety, fire and security arrangements
- Care and welfare of the building user that is the client or personnel.
In certain types of establishments, such as hotels or conference centres, the accommodation manager may also be responsible for front office operations and conferences.
Accommodation management is a well established activity in certain types
of operations (eg. hotels, hospitals and halls of residence. These all
tend to have a well-defined organisation structure).
- We have been operating since 1979.
- Our courses are more extensive than many other colleges (compare the duration of our courses).
- Our staff exceptionally well qualified in their fields of endeavor
- Our courses are unique; different to mainstream education, which makes our graduates unique, often giving them an edge over their competition
John Mason Principal, ACS Distance Education, Fellow Parks & Leisure Aust, FAIH, FIOH, MBILD, MACHPER