Certificate in Hospitality

Study hospitality online and learn to manage accommodation, food services and events.

Course Code: VTR013
Fee Code: CT
Duration (approx) Duration (approx) 600 hours
Qualification Certificate
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Study, Learn and Work in Hospitality

Hospitality is a major employer, through enterprises ranging from hotels, resorts and guesthouses to restaurants and catering businesses.

This course is a great starting point for building skills, knowledge and opportunity; both for those who already work in hospitality or food service, and those who hope to forge a career or start a business.

Hospitality may provide job possibilities in many different situations including:

  • Take Away Food Services
  • Restaurant Operations
  • Catering Supplies and Services
  • Event Management
  • Hotel Management
  • Resorts
  • Cruise Ships
  • Other Accommodations (e.g. Guesthouses, Bed and Breakfast Operations)

Modules

Core ModulesThese modules provide foundation knowledge for the Certificate in Hospitality.
 Food & Beverage Management BTR102
 Event Management BRE209
 Hotel Management BTR202
 
Elective ModulesIn addition to the core modules, students study any 3 of the following 10 modules.
 Industry Project I BIP000
 Human Nutrition 1 BRE102
 Starting A Small Business VBS101
 Wedding Planning BTR104
 Bar Service VTR204
 Bed & Breakfast Management BTR203
 Cleaning: Domestic and Commercial VTR207
 Human Nutrition II BRE202
 Bush Tucker Plants BHT328
 Food Processing and Technology BSS301
 

Note that each module in the Certificate in Hospitality is a short course in its own right, and may be studied separately.


What's it like to work in Hospitality?

What training do I need to make a start and succeed?

The hospitality industry is large and significant across a large number of countries. In some less developed countries, hospitality and tourism accounts for more thanv half of the economy; and this industry can also be amongst the largest of all industry sectors in many developed countries.

Scope of Work

Hospitality Management can cover many things, including:

Food and Beverage Management
Operational organisation, marketing, nutrition and menu planning, pricing strategies, sanitation and health and safety practices, service provision and production.

Managing Front Office Operations
In check-in and check-out procedures, telephones, complaints, security, reservations, room choice, and forecasting of room status.

Housekeeping Management
Involves the recruitment, hiring, training, and motivation of employees, as well as the planning and controlling of inventories, quality, safety, and sanitary procedures in every area of the hotel.

Human Resources
Includes management strategies in human resources; relating to the delivery of accommodation and food services. Employment laws and applications, job analysis and design, planning and recruiting, training and development, evaluating employee performance, labour unions, and keeping up with global trends.

Supervision
How to effectively deal with people in a hospitality work environment through effective communication, orientation and training, managing productivity, team building, managing conflict, and professional development.

Marketing and Sales
Management must have knowledge of the sales markets, consumer preferences, pricing strategies, revenue maximisation, advertising, promotions, channels of distribution, and public relations.

Accounting and Finance
Managers need to understand accounting information directly related to hospitality operations. Including financial statements, cash flow, and an understanding of forecasting and budgeting.

General Management
Managing the maintenance needs; electrical systems, heating, ventilation, lighting, laundry, telecommunication, safety and security systems, lodging planning and design, and renovation.

Quality Leadership & Management
Requires valuable leadership skills for today's dynamic hospitality workplace including; the ability to implement quality management tools to prevent problems by effectively managing staff diversity, as well as enhancing service by creating high performance teams of empowered employees.

 

ROLE OF THE ACCOMMODATION MANAGER
The responsibilities of the accommodation manager will include some, or all of the following:

  • Assessing manpower requirements
  • Recruitment and selection of manpower
  • Induction and training of manpower
  • Deployment and scheduling of manpower
  • Supervision of manpower
  • Quality control
  • Inspection of premises
  • Developing standard methods for performing tasks
  • Increasing productivity
  • Welfare of personnel
  • Hygiene control
  • Pest control
  • Waste control
  • Selection and purchasing of supplies (cleaning agents, equipment, etc.)
  • Selection and purchasing of "linens" and soft furnishings
  • Selection and purchasing of all surfaces (floor coverings, wall coverings, furniture, etc)
  • Stores control
  • Linen control and laundering
  • Cleaning and maintenance of the premises and plant
  • Redecoration and up-grading schemes
  • Capital building projects
  • Interior design
  • Health, safety, fire and security arrangements
  • Care and welfare of the building user that is the client or personnel.

In certain types of establishments, such as hotels or conference centres, the accommodation manager may also be responsible for front office operations and conferences.

Accommodation management is a well established activity in certain types of operations (eg. hotels, hospitals and halls of residence. These all tend to have a well-defined organisation structure).

 

About Us:

  • We have been operating since 1979.
  • Our courses are more extensive than many other colleges (compare the duration of our courses).
  • Our staff exceptionally well qualified in their fields of endeavor
  • Our courses are unique; different to mainstream education, which makes our graduates unique, often giving them an edge over their competition

John Mason Principal, ACS Distance Education, Fellow Parks & Leisure Aust, FAIH, FIOH, MBILD, MACHPER

 

ACS Global Partner - Affiliated with colleges in seven countries around the world.

Since 1999 ACS has been a recognised member of IARC (International Approval and Registration Centre). A non-profit quality management organisation servicing education.


How can I start this course?

You can enrol at anytime and start the course when you are ready. Enrolments are accepted all year - students can commence study at any time. All study is self paced and ACS does not set assignment deadlines.

Please note that if a student is being assisted by someone else (e.g. an employer or government subsidy), the body offering the assistance may set deadlines. Students in such situations are advised to check with their sponsor prior to enrolling. The nominal duration of a course is approximately how long a course takes to complete. A course with a nominal duration of 100 hours is expected to take roughly 100 hours of study time to complete. However, this will vary from student to student. Short courses (eg. 100 hrs duration) should be completed within 12 months of enrolment. Certificates, Advanced Certificates and Awards (eg. over 500 hours duration) would normally be completed within 3 -5 years of enrolment. Additional fees may apply if a student requires an extended period to complete.
If a student cannot submit their assignments for 6 months to ACS, they should advise the school to avoid cancellation of their student
registration. Recommencement fees may apply.

Simply click on the ENROL OPTIONS button at the top of this screen and follow the prompts.

You can see the course price at the top of this page. Click 'enrolment options' to see any payment options available.

You can pay by Credit Card, PayPal, Afterpay or bank transfer.

Yes! We have payment plans for most courses. Click 'enrolment options' to see the available payment plans.
We also have Afterpay that will allow you to pay for your course or payment plans in four instalments (if you are in Australia).


What do I need to know before I enrol?

There are no entry requirements that you need to meet to enrol in our courses, our courses are for everyone.
If you are under 18, we need written permission from your parent/ guardian for your enrolment to continue, we can arrange that after you have enrolled.

You don’t need to purchase any additional resources to complete our courses.

We aim to teach you the essentials without you having to purchase any specific computer program.
We recommend that you have access to a word processing program, such as Microsoft Word or Google Docs, so that you can easily complete and submit your assignments.

You sure can. We are here to help you learn whatever your abilities.

Yes, if you are enrolling in a Certificate or Advanced Certificate, you might be eligible for credits if you have evidence of your previous studies or relevant experience. More information is here.

We recommend that you are able to browse websites, send emails and conduct online research. You will need to be able to type and submit your assignments.
If you have limited computer skills, we can make special arrangements for you.

This is possible, it depends on the institution. We recommend that if you would like to use our courses that you contact the institution first. Our Course Handbook is a good resource for this.

Our courses are written in English and we only have English speaking academic staff. If you can read and complete your assignments in English, our courses are ideal for you.

Our courses are designed to build knowledge, hands on skills and industry connections to help prepare you to work in the area, running your own business, professional development or as a base for further study.

This course is aimed at providing you with a solid understanding in your selected discipline. It has been designed to take 600 hours, which includes your course reading, assignment work, research, practical tasks, watching videos and more. When you complete the course, will have a good understanding of the area/ industry you want to work in.

It’s up to you. The study hours listed in the course are a rough guide, however if you were to study a short course (100 hours) at 10 hours per week, you could finish the course in 10 weeks (just an example). Our courses are self-paced, so you can work through the courses in your own time. We recommend that you wait for your tutor to mark and return your assignment before your start your next one, so you get the benefits of their feedback.

The course consists of course notes, videos, set tasks for your practical work, online quizzes, an assignment for each lesson (that you receive feedback from your tutor from) and ends in an exam (which is optional, if would like to receive the formal award at the end), using our custom built Learning Management System - Login.Training.

Our courses are designed for adults to gain professional development and skills to further their careers and start businesses.

Our custom online learning portal allows you to conduct your learning online. There may be practical tasks that you can do offline. You have the option of downloading your course notes or print them to read later.

There is also the option to pay an additional fee for printed course notes and or USB (availability limited to location and deliverability).

Yes, if you don’t have access to the internet, you can receive the course as paper notes or on a USB stick for an additional fee. We can also make alternative arrangements for you to send your assignments to us.

We offer printed notes for an additional fee. Also, you can request your course notes on a USB stick for an additional fee.

Yes, your tutor is here to help you. Simply post any questions you have in your login.training portal or contact the office and we can pass on a message to your tutor.

We are more learning focussed, rather than assessment focussed. You have online quizzes to test your learning, written assignments and can complete an exam at the end of the course (if you want to receive your certificate). You will not receive a pass/ fail on your course work. If you need to add more details on your assignment, we will ask you to resubmit and direct you where you need to focus. If you need help, you can ask your tutor for advice in the student room.

Each module (short course) is completed with one exam.

Exams are optional, however you must sit an exam if you would like to receive a formal award. You will need to find someone who can supervise that you are sitting the exams under exams conditions. There is an additional cost of $55 (AUS) $50 (O/S) for each exam.
More information is here

There are practical components built into the course that have been designed to be achieved by anyone, anywhere. If you are unable to complete a task for any reason, you can ask your tutor for an alternative.

When you complete the course work and the exams (6 exams) and you will be able receive your course certificate- a Certificate. Otherwise, you can receive a Letter of Completion.

You can bundle the short courses to create your own customised learning bundle, Certificates or Advanced Certificates. More information is on this page.

Yes, our courses are built to be applicable for people living anywhere in any situation. We provide the fundamentals, and each student can apply their own unique flair for their own interests, region and circumstances with the one-on-one guidance of a tutor. There is also a bit of student directed research involved.

Employers value candidates with industry skills, knowledge, practical skills and formal learning. Our courses arm you with all of these things to help prepare you for a job or start your own business. The longer you study the more you will learn.

ACS has an arrangement with OAMPS (formerly AMP) who can arrange Professional Indemnity from Australian and New Zealand graduates across all disciplines. Ph: 1800 222 012 or email acs@oamps.com.au.


Who are ACS Distance Education?

ACS Distance Education have been educating people for over 40 years.

We are established and safe- we have been in education for over 40 years.
We are focused on developing innovative courses that are relevant to you now and what you will need to know in the future.
We are focused on helping you learn and make the most of your experience.
You can enrol at any time, you can work on your course when it suits you and at your own pace.
We are connected to many industry bodies and our staff participate in continuous improvement and learning activities to ensure that we are ahead of what learning is needed for the future.

Our courses are not accredited by the Australian Government. However many of our courses are recognised and held in high regard by many industry bodies.

Our courses are written by our staff, who all have many years experience and have qualifications in their speciality area. We have lots of academic staff who write and update our courses regularly.


How do I enrol my staff/ sponsored students?

Yes, you can do a request for a bulk enrolment and request an invoice on our Invoice Request Form

We can prepare an invoice, quote or proforma invoice. Simply complete your details on our Invoice Request form

We can arrange bulk discounts for your course enrolment, please get in touch with us to discuss your needs.

Yes, we have many students who are in locked facilities, such as prisons or hospitals. We can cater by also offering paper notes at an additional cost.


What if I have any more questions or need more information?

We can assist you to find the right course for your needs. Get in touch with us via email (admin@acs.edu.au) call on +61 7 5562 1088 or complete our course advice form.


What if I change my mind?

Please get in touch with studentservices@acs.edu.au if you would like to be removed from our mail list.

If you would like ACS Distance Education to delete your information at any time (whether you are a customer or a prospective customer), please contact our privacy officer and we will process this ( admin@acs.edu.au ).




Course Contributors

The following academics were involved in the development and/or updating of this course.

Martin Powdrill

25 years working in Telecommunications, IT, Organisational Development, and Energy Conservation & Efficiency, prior to setting up his own Permaculture consulting business. Martin has a Bsc (Hons) Applied Science (Resources Option), MSc Computer Studies, P

Kate Gibson

Kate has 12 years experience as a marketing advisor and experience as a project manager. Kate has traveled and worked in a variety of locations including London, New Zealand and Australia. Kate has a B.Soc.Sc, Post-Grad. Dip. Org Behaviour (HR).

Lyn Quirk

M.Prof.Ed.; Adv.Dip.Compl.Med (Naturopathy); Adv.Dip.Sports Therapy
Over 30 years as Health Club Manager, Fitness Professional, Teacher, Coach and Business manager in health, fitness and leisure industries. As business owner and former department head fo





Tutors

Meet some of the tutors that guide the students through this course.

Megan Cox

Megan has completed a Bachelor of Science (Environmental Conservation) with Honours from Writtle University College, as well as a Master of Science Degree in Countryside Management from Manchester Metropolitan University.

Her experience includes working as a Botanist, Ecologist, Head Gardener, Market Gardener and a Farming and Conservation Officer.

She has worked in various roles in Horticulture, Agriculture and Ecology since 2005. Megan has worked for the Natural Environment Research Council (NERC) and the Centre for Environment and Rural Affairs among other organisations in the UK, as well as in Australia and Cambodia.

Diana Cole

Diana Cole B.A. (Hons), RHS Diploma in Horticulture, BTEC Higher Diploma in Garden Design, Diploma Chartered Institute of Personnel & Development, PTLLS (Preparing to Teach in the Life Long Learning Sector), P.D.C.

In addition to the qualifications listed above, Diana holds City & Guild construction qualifications and an NPTC pesticide spraying licence (PA1/PA6). Diana runs her own landscape gardening business (Arbella Gardens). She also has skills gained through leading a group of volunteers renovating a local park on behalf of a local council and has been a volunteer leader with the British Trust for Conservation Volunteers. She continues to teach the Royal Horticultural Society qualifications (Levels 2 and 3) at her local college. She is a member of The National Society of Allotment and Leisure Gardeners Ltd.

Jenny Bragg

Jenny has experience across many different business areas including marketing, operations management and human resources, her specialty fields are events, hospitality and tourism. She has worked in a number of different service sector organisations including hotels, restaurants, bars and specialist event providers. Jenny is a trained teacher and has worked with different educational bodies in the UK, as well as providing a consultancy service to the business and events sector.

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