Hotel Management

Train to be a hotel manager. This course provides broad based, basic training to work in hospitality, accommodation, hotels, motels or resorts. It is a popular and substantial starting point for anyone in the hotel industry.

Course Code: BTR202
Fee Code: S2
Duration (approx) Duration (approx) 100 hours
Qualification Statement of Attainment
Get started!

Learn about hotel resort management and hospitality management

  • Start studying any time; study from anywhere and at your own pace
  • Highly qualified and experienced tutors
  • Make a career move - get a job, improve your prospects for advancement, start a business.

SUCCESS IN ACCOMMODATION MANAGEMENT
REQUIRES MANY DIFFERENT SKILLS
 
The most successful hotel managers have training, experience, networking (industry connections), communication and I.T. skills, personality, creativity, problem solving skills, awareness, attitude and more.
 
This course is different because it aims to nurture all of these things.

Lesson Structure

There are 9 lessons in this course:

  1. Introduction: Scope and Nature of Hotel Management
    • The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy
  2. Organisation of the Hotel Workplace
    • Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation
  3. Staff Management in Hotels
    • Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure.
  4. Control Systems
    • Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods
  5. Front Desk Management (Reception)
    • The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc.
  6. Servicing Rooms and General Cleaning
    • Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibres, Linen Room Organisation.
  7. Building and Facility Maintenance
    • Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms.
  8. Activities Management
    • Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism.
  9. Food Service
    • Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints.

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

Aims

  • Understand the range of hotels in operation and their management policies
  • Understand management structures and the way in which the workplace is organised.
  • Otganise a team of professional staff together to ensure quality delivery of these services requires a tremendous amount of skill and organisation.
  • Gain an understanding of the complexity of hotel management consider the following areas of management:
  • Discuss the importance of maintaining an overall system of control within a hotel
  • Develop knowledge of the complexities and management issues relating to front desk operations.
  • Develop knowledge of equipment and understanding of linen available
  • Implement facilities management systems
  • Manage an activities service
  • Describe a range of food services offered in the hotel industry

What You Will Do

  • Interview a manager or senior staff at a local hotel to enquire about their set up and structured policies.
  • Find out about the organisational structure of either one department of the hotel, or the whole hotel.
  • Observe how managers give direction/orders/requests to staff.
  • Discuss the procedures which should be followed when creating and maintaining a budgetary control system.
  • Observe and evaluate the Front Desk management of a selected hotel, commenting on the style of communication used, efficiency of the staff and your suggestions for improvement.
  • Discuss room service and room standards (ie cleanliness, etc.) in hotels and other guest accommodation, with three different colleagues or friends to identify areas of concern.
  • Visit a hotel in order to develop a checklist for conducting maintenance inspections.
  • Compare guest services (including fitness and health services) fat two different hotels or chains in the same region
  • Compare the different food services (including range/scope of services, times of service, types of food and beverage, prices, and quality of serviced) at three hotels in the same area.

How to become a Hotel Manager

One common career path in this industry is through education, such as a qualification in hospitality or sometimes, in management. This can start you off with sound skills and knowledge that you can apply while gaining necessary experience. Another common career path is through experience: you can find work in any area of a hotel and work your way up by demonstrating your commitment, abilities and personal qualities. Surprisingly, many top hotel chains prefer people to work their way up at the hotel, as those people will be thoroughly trained in that hotel's ethic, standards and procedures. Therefore, you can start your career by starting with any job in a hotel, or by studying to gain at least basic hospitality skills, then proving yourself on the job - and be sure to let management know of your ambitions and your commitment.

To be successful in Hotel Management, you need more than just a good knowledge of the hotel industry. You need to develop excellent management, time management, interpersonal and research skills, and good interpersonal skills. A good hotel manager knows how to delegate, but always keeps a close eye on every aspect of the business and is always in touch with staff and guests.  To succeed in this career, you need to become a good communicator and to actively seek information about what's going on in the hotel, the industry, and in the wider society.

If you are building your career by working your way into a management position, you might begin with a low-paying job, but keep in mind that hoteliers and others in hospitality usually appreciate good, loyal and committed staff, and if you are persistent and a good employee, you can often advance to a well-paying position within a few years. Many such businesses prefer to promote existing staff, where possible, to create a loyal and knowledgeable workforce. If you are self-employed, you might find that much of your income goes into building and developing your business. It is not unusual to find owner/managers of hotels and other accommodation businesses living and eating at the establishment, even though they are making good profits. In many ways, the greatest remuneration for the owner comes from the wealth of mutually beneficial relationships, prestige and power this position brings.

As you build your career in this field, focus on developing and consistently reflecting a high degree of professionalism. Pay attention to your dress, hair, makeup (all of which should be understated, simple and neat) at all times; do your job (whatever it is) to the best of your ability at all times; be polite, respectful and truthful to colleagues, superiors and guests; be scrupulously honest; listen carefully, and do not be afraid to suggest improvements or to identify areas needing improvement; greet guests, colleagues and superiors by name where possible; and let the manager and/or owner know that you want to prove yourself and advance. Take every opportunity to learn and develop new skills, and to help out in other areas to gain further skills and exposure. Also, become informed. Keep track of what's happening in the hotel (such as what groups are arriving, special visitors, seasonal variations, or special events), and get to know the layout and sections of the hotel, and what is offered. This will help you identify advancement opportunities, direct guests to different parts of the hotel, and when you do speak to managers or the owner, you can show that you are interested in the business, and willing to learn. Never try to advance yourself by degenerating others.

There are also future opportunities to go in a different direction. With additional study you will be qualified to teach hospitality or hotel management at vocational colleges or secondary school.
 
Success in hotel management depends a great deal on good relationships, as others will often refer groups or guests to you and provide good word-of-mouth promotion for your business. Also, it allows you to be of service to others, to do favours (eg. offer special rates to a group or friends), increasing your business and their loyalty to you. Therefore, it is helpful to join some professional bodies or organisations, though not necessarily in hotel management. For instance, you might find it more useful to participate in a state or city tourism body, your local Chamber of Commerce or other entrepreneurial body, and some community organisations. Community organisations not only provide opportunities to contribute to the community and be seen as an active community member; they are often attended by people in all kinds of businesses with whom you can establish good relationships. On your way to becoming a hotel manager, you can benefit from participating in community organisations where you can establish contacts and pass the word about your availability and skills (this is a proven job-seeking strategy).


The best way to ensure that you meet insurance needs is to consult insurance experts, and other hotel managers or owners. Given the range of activities that may be involved, you will at least need good insurance cover against loss or damage (such as damage caused by guests), glass breakage, fire, electrical damage, loss of income, as well as public liability insurance (covering harm to guests), product liability insurance (against harm caused by food etc.)





Member of Study Gold Coast Education Network.

ACS Global Partner - Affiliated with colleges in seven countries around the world.

Since 1999 ACS has been a recognised member of IARC (International Approval and Registration Centre). A non-profit quality management organisation servicing education.

UK Register of Learning Providers, UK PRN10000112


How can I start this course?

You can enrol at anytime and start the course when you are ready. Enrolments are accepted all year - students can commence study at any time. All study is self paced and ACS does not set assignment deadlines.

Please note that if a student is being assisted by someone else (e.g. an employer or government subsidy), the body offering the assistance may set deadlines. Students in such situations are advised to check with their sponsor prior to enrolling. The nominal duration of a course is approximately how long a course takes to complete. A course with a nominal duration of 100 hours is expected to take roughly 100 hours of study time to complete. However, this will vary from student to student. Short courses (eg. 100 hrs duration) should be completed within 12 months of enrolment. Certificates, Advanced Certificates and Awards (eg. over 500 hours duration) would normally be completed within 3 -5 years of enrolment. Additional fees may apply if a student requires an extended period to complete.
If a student cannot submit their assignments for 6 months to ACS, they should advise the school to avoid cancellation of their student
registration. Recommencement fees may apply.

Simply click on the ENROL OPTIONS button at the top of this screen and follow the prompts.

You can see the course price at the top of this page. Click 'enrolment options' to see any payment options available.

You can pay by Credit Card, PayPal, Afterpay or bank transfer.

Yes! We have payment plans for most courses. Click 'enrolment options' to see the available payment plans.
We also have Afterpay that will allow you to pay for your course or payment plans in four instalments (if you are in Australia).


What do I need to know before I enrol?

There are no entry requirements that you need to meet to enrol in our courses, our courses are for everyone.
If you are under 18, we need written permission from your parent/ guardian for your enrolment to continue, we can arrange that after you have enrolled.

You don’t need to purchase any additional resources to complete our courses.

We aim to teach you the essentials without you having to purchase any specific computer program.
We recommend that you have access to a word processing program, such as Microsoft Word or Google Docs, so that you can easily complete and submit your assignments.

You sure can. We are here to help you learn whatever your abilities.

Yes, if you are enrolling in a Certificate or Advanced Certificate, you might be eligible for credits if you have evidence of your previous studies or relevant experience. More information is here.

We recommend that you are able to browse websites, send emails and conduct online research. You will need to be able to type and submit your assignments.
If you have limited computer skills, we can make special arrangements for you.

This is possible, it depends on the institution. We recommend that if you would like to use our courses that you contact the institution first. Our Course Handbook is a good resource for this.

Our courses are written in English and we only have English speaking academic staff. If you can read and complete your assignments in English, our courses are ideal for you.

Our courses are designed to build knowledge, hands on skills and industry connections to help prepare you to work in the area, running your own business, professional development or as a base for further study.

This course has been designed to cover the fundamentals of the topic. It will take around 100 hours to complete, which includes your course reading, assignment work, research, practical tasks, watching videos and anything else that is contained in the course. Our short courses are a great way to do some professional development or to learn a new skill.

It’s up to you. The study hours listed in the course are a rough guide, however if you were to study a short course (100 hours) at 10 hours per week, you could finish the course in 10 weeks (just an example). Our courses are self-paced, so you can work through the courses in your own time. We recommend that you wait for your tutor to mark and return your assignment before your start your next one, so you get the benefits of their feedback.

The course consists of course notes, videos, set tasks for your practical work, online quizzes, an assignment for each lesson (that you receive feedback from your tutor from) and ends in an exam (which is optional, if would like to receive the formal award at the end), using our custom built Learning Management System - Login.Training.

Our courses are designed for adults to gain professional development and skills to further their careers and start businesses.

Our custom online learning portal allows you to conduct your learning online. There may be practical tasks that you can do offline. You have the option of downloading your course notes or print them to read later.

There is also the option to pay an additional fee for printed course notes and or USB (availability limited to location and deliverability).

Yes, if you don’t have access to the internet, you can receive the course as paper notes or on a USB stick for an additional fee. We can also make alternative arrangements for you to send your assignments to us.

We offer printed notes for an additional fee. Also, you can request your course notes on a USB stick for an additional fee.

Yes, your tutor is here to help you. Simply post any questions you have in your login.training portal or contact the office and we can pass on a message to your tutor.

We are more learning focussed, rather than assessment focussed. You have online quizzes to test your learning, written assignments and can complete an exam at the end of the course (if you want to receive your certificate). You will not receive a pass/ fail on your course work. If you need to add more details on your assignment, we will ask you to resubmit and direct you where you need to focus. If you need help, you can ask your tutor for advice in the student room.

Each module (short course) is completed with one exam.

Exams are optional, however you must sit an exam if you would like to receive a formal award. You will need to find someone who can supervise that you are sitting the exams under exams conditions. There is an additional cost of $55 (AUS) $50 (O/S) for each exam.
More information is here

There are practical components built into the course that have been designed to be achieved by anyone, anywhere. If you are unable to complete a task for any reason, you can ask your tutor for an alternative.

When you complete the course work and the exam and you will be able receive your course certificate- a Statement of Attainment. Otherwise, you can receive a Letter of Completion.

You can bundle the short courses to create your own customised learning bundle, Certificates or Advanced Certificates. More information is on this page.

Yes, our courses are built to be applicable for people living anywhere in any situation. We provide the fundamentals, and each student can apply their own unique flair for their own interests, region and circumstances with the one-on-one guidance of a tutor. There is also a bit of student directed research involved.

Employers value candidates with industry skills, knowledge, practical skills and formal learning. Our courses arm you with all of these things to help prepare you for a job or start your own business. The longer you study the more you will learn.

ACS has an arrangement with OAMPS (formerly AMP) who can arrange Professional Indemnity from Australian and New Zealand graduates across all disciplines. Ph: 1800 222 012 or email acs@oamps.com.au.


Who are ACS Distance Education?

ACS Distance Education have been educating people for over 40 years.

We are established and safe- we have been in education for over 40 years.
We are focused on developing innovative courses that are relevant to you now and what you will need to know in the future.
We are focused on helping you learn and make the most of your experience.
You can enrol at any time, you can work on your course when it suits you and at your own pace.
We are connected to many industry bodies and our staff participate in continuous improvement and learning activities to ensure that we are ahead of what learning is needed for the future.

Our courses are not accredited by the Australian Government. However many of our courses are recognised and held in high regard by many industry bodies.

Our courses are written by our staff, who all have many years experience and have qualifications in their speciality area. We have lots of academic staff who write and update our courses regularly.


How do I enrol my staff/ sponsored students?

Yes, you can do a request for a bulk enrolment and request an invoice on our Invoice Request Form

We can prepare an invoice, quote or proforma invoice. Simply complete your details on our Invoice Request form

We can arrange bulk discounts for your course enrolment, please get in touch with us to discuss your needs.

Yes, we have many students who are in locked facilities, such as prisons or hospitals. We can cater by also offering paper notes at an additional cost.


What if I have any more questions or need more information?

We can assist you to find the right course for your needs. Get in touch with us via email (admin@acs.edu.au) call on +61 7 5562 1088 or complete our course advice form.


What if I change my mind?

Please get in touch with studentservices@acs.edu.au if you would like to be removed from our mail list.

If you would like ACS Distance Education to delete your information at any time (whether you are a customer or a prospective customer), please contact our privacy officer and we will process this ( admin@acs.edu.au ).




Course Contributors

The following academics were involved in the development and/or updating of this course.

Lyn Quirk

M.Prof.Ed.; Adv.Dip.Compl.Med (Naturopathy); Adv.Dip.Sports Therapy
Over 30 years as Health Club Manager, Fitness Professional, Teacher, Coach and Business manager in health, fitness and leisure industries. As business owner and former department head fo

Denise Hodges

Promotions Manager for ABC retail, Fitness Programmer/Instructor, Small Business Owner, Marketing Coordinator (Laserpoint). Over 20 years varied experienced in business and marketing. More recently Denise studied naturopathy to share her passion for healt

Tracey Jones

Widely published author, Psychologist, Manager and Lecturer. Over 10 years working with ACS and 25 years of industry experience.
Qualifications include: B.Sc. (Hons) (Psychology), M.Soc.Sc (social work), Dip. SW (social work), PGCE (Education), PGD (Lear





Tutors

Meet some of the tutors that guide the students through this course.

Diana Cole

Diana Cole B.A. (Hons), RHS Diploma in Horticulture, BTEC Higher Diploma in Garden Design, Diploma Chartered Institute of Personnel & Development, PTLLS (Preparing to Teach in the Life Long Learning Sector), P.D.C.

In addition to the qualifications listed above, Diana holds City & Guild construction qualifications and an NPTC pesticide spraying licence (PA1/PA6). Diana runs her own landscape gardening business (Arbella Gardens). She also has skills gained through leading a group of volunteers renovating a local park on behalf of a local council and has been a volunteer leader with the British Trust for Conservation Volunteers. She continues to teach the Royal Horticultural Society qualifications (Levels 2 and 3) at her local college. She is a member of The National Society of Allotment and Leisure Gardeners Ltd.

Melissa Leistra

Melissa has a Masters Degree in Human Nutrition from Deakin University and Bachelor's degree specialising in personal development, health and physical education. She has enjoyed teaching Hospitality in the areas of commercial cookery and food and beverage. Her experience includes 16 years teaching health and nutrition and working in the hospitality industry. Melissa enjoys living a self-sustainable lifestyle on a farm and raising all types of animals. She is an experienced vegetarian/vegan cook and loves to create wholesome food using her slow combustion wood stove.

Jenny Bragg

Jenny has experience across many different business areas including marketing, operations management and human resources, her specialty fields are events, hospitality and tourism. She has worked in a number of different service sector organisations including hotels, restaurants, bars and specialist event providers. Jenny is a trained teacher and has worked with different educational bodies in the UK, as well as providing a consultancy service to the business and events sector.

Need Help?

Take advantage of our personalised, expert course counselling service to ensure you're making the best course choices for your situation.


I agree for ACS Distance Education to contact me and store my information until I revoke my approval. For more info, view our privacy policy.