Certificate in Hospitality and Tourism

Broaden your scope of career possibilities by studying both hospitality and tourism. This course is excellent for those who want to enter the field of catering or bar work, start their own bed & breakfast, provide tourism services, and more.

Course Code: VRT008
Fee Code: CT
Duration (approx) Duration (approx) 600 hours
Qualification Certificate
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Train for a Career in Hospitality or Tourism

Lays a very solid foundation, with 600 hours of intensive study building knowledge, skills and networking in these industries.

  • Self paced, 600 hour distance learning course
  • Unique, internationally focussed training with tutors in both Australia and the UK.
  • Start your own business, enhance opportunities for advancement or seek new employment in hotels, restaurants, tour companies, travel agencies, resorts etc.

Modules

Core ModulesThese modules provide foundation knowledge for the Certificate in Hospitality and Tourism.
 Food & Beverage Management BTR102
 Tourism 1 BTR103
 Bed & Breakfast Management BTR203
 Hotel Management BTR202
 Tourism II Special Interest Tourism BTR204
 
Elective ModulesIn addition to the core modules, students study any 1 of the following 6 modules.
 Ecotour Management BTR101
 Wedding Planning BTR104
 Bar Service VTR204
 Cleaning: Domestic and Commercial VTR207
 Food Preparation - Foundations of Cooking BRE212
 Adventure Tourism BTR302
 

Note that each module in the Certificate in Hospitality and Tourism is a short course in its own right, and may be studied separately.


 

Learn about the Hospitality and Tourism Industry

Hospitality involves providing food and accommodation services. Tourism encompasses these things and more (e.g. transportation).  The success of some hospitality enterprises is linked to tourism, and for others it is not. A restaurant, for example, in a tourist resort may do exceptionally well when the tourists are coming; but might need to cut staff work hours when the flow of tourists slows. Another restaurant, though, in a suburban shopping centre may have a less volatile business, with a routine clientele of local residents buying meals from them on a regular basis.

These industries have seen highs and lows over recent decades in different parts of the world. They are often affected by the current state of the economy, and level of disposable income. Sometimes an economic downturn or natural disaster can have a severe impact upon work available in a particular locality or country. At other times, an event or publicised attraction can cause a boom in a particular place.
Hospitality enterprises that are linked strongly to tourism may be more volatile; going through periods of boom and bust according to the fortunes of the tourist industry they serve.

What's in each module?

 

TOURISM I

This involves ten lessons followed by a 1.5 hour exam. Assessment is based upon both assignments in each lesson, and the exam.

  1. Travel Industry Overview/Introduction Holiday travel, Business travel, Resources, Components of travel (Accommodation, Transport, Food, Luggage/what to take, Health, Money, etc)
  2. Destinations Local, State, Interstate, International; health before departure.
  3. Money, Insurance & Legalities Credit cards, travelers cheques, exchange rates, International driving, quarantine laws, Islamic law, political concerns, tariffs, duty free, departure taxes etc.
  4. Transport - Airline reservations International Air Transport Assn, Aircraft types, Flight information, transfers, time zones, passports, visas, baggage, travelling with animals, making a reservation, etc.
  5. Transport - Car Rental   Types of hire cars, reading manuals, different road rules, making reservations, cost structures, etc
  6. Transport-Other, boat (ferries, cruising), bus, rail etc
  7. Accommodation Camping, Caravans, Tents, B & B's & Guesthouses, Hotels, Youth Hostels, Resorts, etc
  8. Package Tours
  9. Travel Agency Systems Ethics, Tourist organisations, Client records and accounts procedures, etc.
  10. Special Project-planning a trip

 

TOURISM II

There are ten lessons in this module followed by a 1.5 hour exam. Assessment is based upon both assignments in each lesson, and the exam.

  1. Sectors of the Tourism Industry -Scope of the travel product (natural & cultural, events & sites)
  2. Types of Tourism -Regional, Rural, Urban.
  3. Accommodation Types: Resorts and Hotels, Camping, Back packers, Cruise etc
  4. Cultural Tourism -Museums, Art galleries, Theater, Indigenous tourism, Historic parks, Cultural vs Heritage tourism
  5. Events & Festivals -Concerts, Exhibitions, Performances, Seminars, etc
  6. Environmental Tourism -Zoos, National Parks, Wilderness Areas, nature based tourism, wildlife tourism and ecotourism etc
  7. Health & Adventure Tourism -Health resorts, Bicycle & Walking Tours, Soft vs Hard Adventure Tourism
  8. More Special Interest Tourism -Food & Wine, Tourism for demographic groups, Sex tourism
  9. Visitor Management & Contingency Planning -Risk management (safety, financial, etc), insurance, environmental impacts, etc
  10. Packaging a Tour - Planning the Itinerary; costing; delivery; review etc

 

BAR SERVICE

This subject has 7 lessons followed by a 1.5 hour exam. Assessment is based upon both assignments in each lesson, and the exam.

  1. Introduction - industry orientation, presentation, bar equipment and layout, etc.
  2. Alcoholic Products - orientation - Become familiar with the range of alcoholic products found commonly in a bar including spirits, beer and wine.
  3. Non Alcoholic Drinks - To become familiar with the range of non-alcoholic drinks that can be found at a bar; different coffee and tea types.
  4. Service Procedures - Protocol - Dealing with customers, food handling, tray service, accounts, etc. Learn the service procedures for a range of situations from an a la Carte restaurant to a bar and grill.
  5. Mixing Drinks - To develop an ability to mix a range of cocktails and other drinks in a bar. Learn the art of flairing and how to make a Tequila Sunrise.
  6. Wine Appreciation - To further develop an understanding and appreciation of different wines. Learn which wines go best with seafood, meat and cheese platters.
  7. Establishing a Bar Service - To consolidate skills so far developed to establish or improve the management of a bar service

FOOD AND BEVERAGE MANAGEMENT

This subject has 9 lessons followed by a 1.5 hour exam. Assessment is based upon both assignments in each lesson, and the exam. 

  1. Human Nutrition- This covers all the major food groups and their importance in a nutritional diet. Also including factors in nutrition from compatibility and range of ingredients through to healthy cooking and eating methods.
  2. Cooking- Includes various cooking methods for a variety of different foods, covering both palatability and digestibility through to the nutritional value in processing foods.
  3. Kitchen & Food Management- Learn to maximise efficiency and service through proper management of kitchen facilities, including the handling of food storage and preparation, hygiene and ethics.
  4. Planning A Menu- Covering menu planning for the needs of special groups in different situations, including children; adolescents; elderly people; expectant and nursing mothers; immigrants; vegetarians and other health related diets.
  5. Alcoholic Beverages- Learn how to provide adequate variety and product knowledge in order to manage the provisions of alcoholic beverages appropriately for different situations.
  6. Tea, Coffee and Non-Alcoholic Beverages- This lesson provides an understanding of non-alcoholic beverages available in the catering industry and how they should be made and served.
  7. Scope & Nature Of Catering Services- Learn to understand the differences in appropriate management and catering for a variety of situations from pubs to a-la-carte.
  8. Personnel Management-(waiting skills, staffing a restaurant, kitchen etc) This lesson covers the management of people in the food and restaurant industry, including training programs, job specifications, recruitment etc.
  9. Management Of Catering Services- By consolidating the skills developed throughout this course you are given a comprehensive understanding of marketing through to food purchasing in order to effectively manage in the food and beverage industry.

 

BED AND BREAKFAST MANAGEMENT

This subject has seven lessons followed by a 1.5 hour exam. Assessment is based upon both assignments in each lesson, and the exam.

  1. Introduction to Management & Marketing
  2. Facilities and Decor
  3. Customer Service
  4. Equipment
  5. Supplying Meals
  6. Food Purchasing
  7. Records and Financial Management

 

HOTEL MANAGEMENT

There are 9 lessons  followed by a 1.5 hour exam. Assessment is based upon both assignments in each lesson, and the exam.

  1. Introduction: Scope and Nature of Hotel Management
    The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy
  2. Organisation of the Hotel Workplace
    Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation
  3. Staff Management in Hotels
    Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure.
  4. Control Systems
    Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods
  5. Front Desk Management (Reception)
    The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc.
  6. Servicing Rooms and General Cleaning
    Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibres, Linen Room Organisation.
  7. Building and Facility Maintenance
    Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms.
  8. Activities Management
    Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism.
  9. Food Service
    Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints.

 

 
Member of Study Gold Coast Education Network.

ACS Global Partner - Affiliated with colleges in seven countries around the world.

Since 1999 ACS has been a recognised member of IARC (International Approval and Registration Centre). A non-profit quality management organisation servicing education.


How can I start this course?

You can enrol at anytime and start the course when you are ready. Enrolments are accepted all year - students can commence study at any time. All study is self paced and ACS does not set assignment deadlines.

Please note that if a student is being assisted by someone else (e.g. an employer or government subsidy), the body offering the assistance may set deadlines. Students in such situations are advised to check with their sponsor prior to enrolling. The nominal duration of a course is approximately how long a course takes to complete. A course with a nominal duration of 100 hours is expected to take roughly 100 hours of study time to complete. However, this will vary from student to student. Short courses (eg. 100 hrs duration) should be completed within 12 months of enrolment. Certificates, Advanced Certificates and Awards (eg. over 500 hours duration) would normally be completed within 3 -5 years of enrolment. Additional fees may apply if a student requires an extended period to complete.
If a student cannot submit their assignments for 6 months to ACS, they should advise the school to avoid cancellation of their student
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What do I need to know before I enrol?

There are no entry requirements that you need to meet to enrol in our courses, our courses are for everyone.
If you are under 18, we need written permission from your parent/ guardian for your enrolment to continue, we can arrange that after you have enrolled.

You don’t need to purchase any additional resources to complete our courses.

We aim to teach you the essentials without you having to purchase any specific computer program.
We recommend that you have access to a word processing program, such as Microsoft Word or Google Docs, so that you can easily complete and submit your assignments.

You sure can. We are here to help you learn whatever your abilities.

Yes, if you are enrolling in a Certificate or Advanced Certificate, you might be eligible for credits if you have evidence of your previous studies or relevant experience. More information is here.

We recommend that you are able to browse websites, send emails and conduct online research. You will need to be able to type and submit your assignments.
If you have limited computer skills, we can make special arrangements for you.

This is possible, it depends on the institution. We recommend that if you would like to use our courses that you contact the institution first. Our Course Handbook is a good resource for this.

Our courses are written in English and we only have English speaking academic staff. If you can read and complete your assignments in English, our courses are ideal for you.

Our courses are designed to build knowledge, hands on skills and industry connections to help prepare you to work in the area, running your own business, professional development or as a base for further study.

This course is aimed at providing you with a solid understanding in your selected discipline. It has been designed to take 600 hours, which includes your course reading, assignment work, research, practical tasks, watching videos and more. When you complete the course, will have a good understanding of the area/ industry you want to work in.

It’s up to you. The study hours listed in the course are a rough guide, however if you were to study a short course (100 hours) at 10 hours per week, you could finish the course in 10 weeks (just an example). Our courses are self-paced, so you can work through the courses in your own time. We recommend that you wait for your tutor to mark and return your assignment before your start your next one, so you get the benefits of their feedback.

The course consists of course notes, videos, set tasks for your practical work, online quizzes, an assignment for each lesson (that you receive feedback from your tutor from) and ends in an exam (which is optional, if would like to receive the formal award at the end), using our custom built Learning Management System - Login.Training.

Our courses are designed for adults to gain professional development and skills to further their careers and start businesses.

Our custom online learning portal allows you to conduct your learning online. There may be practical tasks that you can do offline. You have the option of downloading your course notes or print them to read later.

There is also the option to pay an additional fee for printed course notes and or USB (availability limited to location and deliverability).

Yes, if you don’t have access to the internet, you can receive the course as paper notes or on a USB stick for an additional fee. We can also make alternative arrangements for you to send your assignments to us.

We offer printed notes for an additional fee. Also, you can request your course notes on a USB stick for an additional fee.

Yes, your tutor is here to help you. Simply post any questions you have in your login.training portal or contact the office and we can pass on a message to your tutor.

We are more learning focussed, rather than assessment focussed. You have online quizzes to test your learning, written assignments and can complete an exam at the end of the course (if you want to receive your certificate). You will not receive a pass/ fail on your course work. If you need to add more details on your assignment, we will ask you to resubmit and direct you where you need to focus. If you need help, you can ask your tutor for advice in the student room.

Each module (short course) is completed with one exam.

Exams are optional, however you must sit an exam if you would like to receive a formal award. You will need to find someone who can supervise that you are sitting the exams under exams conditions. There is an additional cost of $55 (AUS) $50 (O/S) for each exam.
More information is here

There are practical components built into the course that have been designed to be achieved by anyone, anywhere. If you are unable to complete a task for any reason, you can ask your tutor for an alternative.

When you complete the course work and the exams (6 exams) and you will be able receive your course certificate- a Certificate. Otherwise, you can receive a Letter of Completion.

You can bundle the short courses to create your own customised learning bundle, Certificates or Advanced Certificates. More information is on this page.

Yes, our courses are built to be applicable for people living anywhere in any situation. We provide the fundamentals, and each student can apply their own unique flair for their own interests, region and circumstances with the one-on-one guidance of a tutor. There is also a bit of student directed research involved.

Employers value candidates with industry skills, knowledge, practical skills and formal learning. Our courses arm you with all of these things to help prepare you for a job or start your own business. The longer you study the more you will learn.

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Course Contributors

The following academics were involved in the development and/or updating of this course.

Lyn Quirk

M.Prof.Ed.; Adv.Dip.Compl.Med (Naturopathy); Adv.Dip.Sports Therapy
Over 30 years as Health Club Manager, Fitness Professional, Teacher, Coach and Business manager in health, fitness and leisure industries. As business owner and former department head fo

Jade Sciascia

Biologist, Business Coordinator, Government Environmental Dept, Secondary School teacher (Biology); Recruitment Consultant, Senior Supervisor in Youth Welfare, Horse Riding Instructor (part-completed) and Boarding Kennel Manager.
Jade has a B.Sc.Biol, Di

Dr Karen Cripps

PhD, MSc, BA Hons
More than a decade of experience in tourism and business; a former university lecturer with an outstanding reputation as an expert in sustainability.





Tutors

Meet some of the tutors that guide the students through this course.

Megan Cox

Megan has completed a Bachelor of Science (Environmental Conservation) with Honours from Writtle University College, as well as a Master of Science Degree in Countryside Management from Manchester Metropolitan University.

Her experience includes working as a Botanist, Ecologist, Head Gardener, Market Gardener and a Farming and Conservation Officer.

She has worked in various roles in Horticulture, Agriculture and Ecology since 2005. Megan has worked for the Natural Environment Research Council (NERC) and the Centre for Environment and Rural Affairs among other organisations in the UK, as well as in Australia and Cambodia.

Rosemary Davies

Originally from Melbourne, Rosemary trained in Horticultural Applied Science at Burnley, a campus of Melbourne University. Initially she worked with Agriculture Victoria as an extension officer, taught horticulture students, worked on radio with ABC radio (clocking up over 24 years as a presenter of garden talkback programs, initially the only woman presenter on gardening in Victoria) and she simultaneously developed a career as a writer.

She then studied Education and Training, teaching TAFE apprentices and developing curriculum for TAFE, before taking up an offer as a full time columnist with the Herald and Weekly Times and its magazine department after a number of years as columnist with the Age. She has worked for a number of companies in writing and publications, PR community education and management and has led several tours to Europe.

Michael Brugman

Mike is a graduate of Rhodes University and has experience in the Earth Science field. His working experience includes working as a consultant in geology, environmental and atmospheric science.

More recently he has been focused on research and academia including research interests in areas such as air quality and carbon emissions.

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