Leisure Management II - Human Resources

Professional Development for leisure facility and service managers; develops skills to supervise and manage staff for better productivity and efficiency. Learn from experienced professionals.

Course Code: BRE104
Fee Code: S2
Duration (approx) Duration (approx) 100 hours
Qualification Statement of Attainment
Get started!

Learn to manage human resources in a leisure, recreation or fitness facility

People are a key resource for any business.  This course develops an understanding of important human resource issues such as work schedules, developing a team approach, team performance, staff recruitment, evaluating staff performance, and communication between staff.  Builds on Leisure Management I, but can stand alone.

Every facility or service requires competent management of staff, for services to be delivered efficiently and smoothly. To do this the manager needs to have both generic human resources skills, as well as knowledge and skills that are more specific to the industry they are working in.

This course is unique in providing an opportunity to develop your human resource management skills, within the context of the leisure industry; guided by academic faculty who have experience in leisure facility and service management.

Why do this course?

  • Raise your awareness and learn to understand human resource issues
  • Learn about team development
  • Improve your management - learn to improve staff productivity and performance
  • Develop your communication skills
  • Improve your career prospect

Lesson Structure

There are 8 lessons in this course:

  1. Work Schedules
    • Recreation Organisations
    • Management within Recreation
    • Responsibilities of a Supervisor
    • Effectiveness as a Supervisor
    • Organisational Structures
    • Staff Records
    • Work Scheduling
  2. Work Teams
    • Giving Directives and Introducing Change
    • Effective Communication
    • Giving Written and Oral Orders
    • Orders and Instructions - the differences
    • Order Giving and Correction
    • Delegation
    • Motivation
  3. Workplace Efficiency
    • Team Working
    • Twelve C's for Team Building
    • Organising the Workplace
    • Productivity and Efficiency
  4. Recruitment
    • Interviewing, Recruitment and Staff Induction
    • Pre-Interview Questions
    • Advertising a Position
    • Interviewing People
    • Staff Induction
  5. Staff Performance
    • Introduction to Performance
    • Tips for Helping Staff Perform Better
    • Assessing Training Needs
    • Sources of Information for a Needs Assessment
    • How to Access Training Needs
  6. Workplace Communication
    • Styles of Supervision
    • Communication
    • Non-verbal Communication
    • Communication Barriers
    • Developing Conversation
    • Conducting Meetings
    • Motivating Employees and Staff Training
    • Training Program and Planning
  7. Staff Grievances
    • Dealing with Grievances and Complaints
    • Workplace Bullying
    • Cyberbullying
    • Detecting a Problem
    • Guidelines to Dealing with Grievances
    • Personnel Departments and Unions
    • Reducing Grievances
  8. Developing a Staff Manual
    • The Importance of a Staff Manual
    • Development of a Manual​

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.


  • Manage work schedules.
  • Manage a work team
  • Develop work team performance, to improve productivity and efficiency
  • Manage the recruitment of new staff.
  • Manage performance of individual members of staff.
  • Maintain good communication with staff.
  • Deal with staff grievances.
  • Produce a staff manual for a workplace.

What You Will Do

  • Prepare a work schedule, in accordance with a given job specification.
  • List items of information which legally must be maintained in staff records.
  • Explain different methods of maintaining work records.
  • Calculate pay for a specified case study, including deductions for taxation and superannuation.
  • Write a procedure for the maintenance of essential work records, in a specified recreation workplace, and in accordance with Quality Assurance Standard 9002.
  • Explain different delegation techniques appropriate to a specified recreation workplace.
  • Develop procedures to ensure different work tasks in a recreation workplace are performed in accordance with employer policy.
  • Plan work programs, for different situations, including *delivery of a specified activity program *maintenance of a specified recreation facility.
  • Develop a procedure to monitor work performance which satisfies the Quality Assurance Standard 9002.
  • Develop criteria for evaluating team performance in different situations.
  • Evaluate performance of a team, using criteria developed in 3.1.
  • Analyse evaluation made of the performance of a work team.
  • Develop recommendations for improvement of work team performance evaluation.
  • Develop a summary for a work team training program, in response to specified recommendations which have been developed.
  • Analyse staff needs in different recreation workplaces you visit, to determine areas where adjustments may be desirable for allocated manpower hours.
  • Explain the purpose of job specifications, including control of work tasks.
  • Develop strategies to locate potential employees, for different specified situations in the recreation industry, detailing those strategies.
  • Write copy for specified job advertisements, including *a classified of thirty five words *a small display advertisement.
  • List criteria for staff selection, in a specified situation.
  • Plan a standard job interview, in accordance with a given job specification, to run for twenty minutes.
  • Explain initiation procedures for a new member of staff, in accordance with a given job specification and specified situation.
  • Define "probation period" in a specific workplace.
  • Compare the legal implications of recruiting new staff in accordance with different specified procedures.
  • Explain differences in staff recruitment processes in different large organisations.
  • Explain different methods of assessing work productivity.
  • Design an Employee Performance Appraisal Form for a specified situation in the recreation industry.
  • List difficulties in using employee appraisal forms.
  • Evaluate the performance of different employees, in different recreation workplaces, using staff appraisal forms.
  • Develop a list of procedures to review changes, in the skills of an employee.
  • Explain career advancement opportunities for staff in different recreation workplaces you investigate.
  • Explain career paths for different different specified recreation industry jobs using illustrations.
  • Explain the purpose of staff meetings in a specified recreation organisation.
  • Explain the effectiveness of communication systems between staff and management in different, specific, recreation organisations.
  • Write an organisational procedure, to provide management with feedback from employees on any work related issues.
  • Explain different techniques of conflict resolution, appropriate to a specified problem in the workplace.
  • List guidelines for maintaining morale in a workplace.
  • Explain different types of grievance, in a specific workplace.
  • Explain the role of an employee or union representative in dealing with a grievance.
  • Explain the role of a supervisor in dealing with a grievance in a specific case study.
  • List guidelines to follow when dealing with a grievance.
  • Develop a formal procedure for dealing with grievances in a specified workplace situation.

An Introduction to Staff Management

The staffing function of Human Resource Management can be divided into five different activities: 

  1. Recruiting,

  2. Selecting,

  3. Training,

  4. Out sourcing,

  5. Out-placing.

Recruitment is the development of a pool of applicants for a job. This can occur internally or externally. Internal recruitment will come from employees already working in the organisation. The advantage is the understanding they already have of the facility and the opportunity to move upward within the organisation may encourage staff to remain with the company, work hard and succeed.

A disadvantage of internal recruitment is lack of skills or talent within existing employees creating a limited applicant pool leading to poor selection decisions.

External recruitment brings in new blood to the organisation which can inspire innovation. The most frequently used source of outside applicants is newspaper advertisements, employee referrals and college campus recruiting. It is becoming more popular for organisations to utilise electronic media such as the Internet both to advertise job openings and to gather applicant information.

Selection of staff can occur through interviews being the most popular ways. Questions asked by the interviewee have to be appropriate and job related. During an unstructured interview different questions are asked of the interviewees and follow up questions can also be asked to find out more about the candidates.

In a structured interview the same interview is conducted to each applicant. Reference checks, personality tests, biological/physiological tests, medical checks, performance and integrity tests can all be conducted.

During interviews there are types of questions in which can and cannot be asked, the following list provides you with a guide to asking questions without being discriminatory.

Appropriateness of questions does vary from place to place; and questions that may be acceptable in one place might not be acceptable elsewhere; either culturally or legally (or both).

As a General Rule….

You may be permitted to ask the following:

  • Have you ever used another name?

  • What is you place of residence?

  • If hired, can you show your proof of age?

  • Are you over 18 years of age?

  • What languages can you speak, read or write?

  • What is the name and address of a parent or guardian (if applicant is a minor)?

  • Do you have any physical condition that would keep you from performing your job?

  • Have you have a criminal record?

  • What professional organisations do you belong to?

You might not be permitted to ask the following:

  • What is your maiden name?

  • Do you own or rent your home?

  • How old are you? Birth date?

  • When did you attend school?

  • Where were you born? Your parents?

  • What is your native tongue?

  • With whom do you live?

  • Are you married or single? Divorced?

  • What does your spouse do?

  • How many children do you have? Their ages?

  • Have you made provisions for child care?

  • What is your cultural background?

  • What is your weight and height?

  • Do you have any physical disabilities?

  • Have you applied for workers compensation?

  • What religion are you?

Out Sourcing

This involves engaging people who are not regular employees of the organisation, to take on some of the tasks which employees might have otherwise done. Outsourcing can be an excellent solution for extraordinary situations, to relieve pressure upon the regular staff. A good example would be during an event when a security company and a catering company might be engaged. This removes a couple of areas of concern for regular staff, allowing them to devote extra attention to other areas where their normal workload may have increased.

Out Placing

Finally, out placing is a process where organisations assist employees who have been dismissed gain employment with another company. People often get fired for poor performance or other reasons. Some employers may feel it appropriate to help them achieve new work somewhere else.

ACS Global Partner - Affiliated with colleges in seven countries around the world.
ACS Global Partner - Affiliated with colleges in seven countries around the world.
Since 1999 ACS has been a recognised member of IARC (International Approval and Registration Centre). A non-profit quality management organisation servicing education.
Since 1999 ACS has been a recognised member of IARC (International Approval and Registration Centre). A non-profit quality management organisation servicing education.

How can I start this course?

You can enrol at anytime and start the course when you are ready. Enrolments are accepted all year - students can commence study at any time. All study is self paced and ACS does not set assignment deadlines.

Please note that if a student is being assisted by someone else (e.g. an employer or government subsidy), the body offering the assistance may set deadlines. Students in such situations are advised to check with their sponsor prior to enrolling. The nominal duration of a course is approximately how long a course takes to complete. A course with a nominal duration of 100 hours is expected to take roughly 100 hours of study time to complete. However, this will vary from student to student. Short courses (eg. 100 hrs duration) should be completed within 12 months of enrolment. Certificates, Advanced Certificates and Awards (eg. over 500 hours duration) would normally be completed within 3 -5 years of enrolment. Additional fees may apply if a student requires an extended period to complete.
If a student cannot submit their assignments for 6 months to ACS, they should advise the school to avoid cancellation of their student
registration. Recommencement fees may apply.

Simply click on the ENROL OPTIONS button at the top of this screen and follow the prompts.

You can see the course price at the top of this page. Click 'enrolment options' to see any payment options available.

You can pay by Credit Card, PayPal, Afterpay or bank transfer.

Yes! We have payment plans for most courses. Click 'enrolment options' to see the available payment plans.
We also have Afterpay that will allow you to pay for your course or payment plans in four instalments (if you are in Australia).

What do I need to know before I enrol?

There are no entry requirements that you need to meet to enrol in our courses, our courses are for everyone.
If you are under 18, we need written permission from your parent/ guardian for your enrolment to continue, we can arrange that after you have enrolled.

You don’t need to purchase any additional resources to complete our courses.

We aim to teach you the essentials without you having to purchase any specific computer program.
We recommend that you have access to a word processing program, such as Microsoft Word or Google Docs, so that you can easily complete and submit your assignments.

You sure can. We are here to help you learn whatever your abilities.

Yes, if you are enrolling in a Certificate or Advanced Certificate, you might be eligible for credits if you have evidence of your previous studies or relevant experience. More information is here.

We recommend that you are able to browse websites, send emails and conduct online research. You will need to be able to type and submit your assignments.
If you have limited computer skills, we can make special arrangements for you.

This is possible, it depends on the institution. We recommend that if you would like to use our courses that you contact the institution first. Our Course Handbook is a good resource for this.

Our courses are written in English and we only have English speaking academic staff. If you can read and complete your assignments in English, our courses are ideal for you.

Our courses are designed to build knowledge, hands on skills and industry connections to help prepare you to work in the area, running your own business, professional development or as a base for further study.

This course has been designed to cover the fundamentals of the topic. It will take around 100 hours to complete, which includes your course reading, assignment work, research, practical tasks, watching videos and anything else that is contained in the course. Our short courses are a great way to do some professional development or to learn a new skill.

It’s up to you. The study hours listed in the course are a rough guide, however if you were to study a short course (100 hours) at 10 hours per week, you could finish the course in 10 weeks (just an example). Our courses are self-paced, so you can work through the courses in your own time. We recommend that you wait for your tutor to mark and return your assignment before your start your next one, so you get the benefits of their feedback.

The course consists of course notes, videos, set tasks for your practical work, online quizzes, an assignment for each lesson (that you receive feedback from your tutor from) and ends in an exam (which is optional, if would like to receive the formal award at the end), using our custom built Learning Management System - Login.Training.

Our courses are designed for adults to gain professional development and skills to further their careers and start businesses.

Our custom online learning portal allows you to conduct your learning online. There may be practical tasks that you can do offline. You have the option of downloading your course notes or print them to read later.

There is also the option to pay an additional fee for printed course notes and or USB (availability limited to location and deliverability).

Yes, if you don’t have access to the internet, you can receive the course as paper notes or on a USB stick for an additional fee. We can also make alternative arrangements for you to send your assignments to us.

We offer printed notes for an additional fee. Also, you can request your course notes on a USB stick for an additional fee.

Yes, your tutor is here to help you. Simply post any questions you have in your login.training portal or contact the office and we can pass on a message to your tutor.

We are more learning focussed, rather than assessment focussed. You have online quizzes to test your learning, written assignments and can complete an exam at the end of the course (if you want to receive your certificate). You will not receive a pass/ fail on your course work. If you need to add more details on your assignment, we will ask you to resubmit and direct you where you need to focus. If you need help, you can ask your tutor for advice in the student room.

Each module (short course) is completed with one exam.

Exams are optional, however you must sit an exam if you would like to receive a formal award. You will need to find someone who can supervise that you are sitting the exams under exams conditions. There is an additional cost of $60 incl. GST for each exam.
More information is here

There are practical components built into the course that have been designed to be achieved by anyone, anywhere. If you are unable to complete a task for any reason, you can ask your tutor for an alternative.

When you complete the course work and the exam and you will be able receive your course certificate- a Statement of Attainment. Otherwise, you can receive a Letter of Completion.

You can bundle the short courses to create your own customised learning bundle, Certificates or Advanced Certificates. More information is on this page.

Yes, our courses are built to be applicable for people living anywhere in any situation. We provide the fundamentals, and each student can apply their own unique flair for their own interests, region and circumstances with the one-on-one guidance of a tutor. There is also a bit of student directed research involved.

Employers value candidates with industry skills, knowledge, practical skills and formal learning. Our courses arm you with all of these things to help prepare you for a job or start your own business. The longer you study the more you will learn.

ACS has an arrangement with OAMPS (formerly AMP) who can arrange Professional Indemnity from Australian and New Zealand graduates across all disciplines. Ph: 1800 222 012 or email acs@oamps.com.au.

Who are ACS Distance Education?

ACS Distance Education have been educating people for over 40 years.

We are established and safe- we have been in education for over 40 years.
We are focused on developing innovative courses that are relevant to you now and what you will need to know in the future.
We are focused on helping you learn and make the most of your experience.
You can enrol at any time, you can work on your course when it suits you and at your own pace.
We are connected to many industry bodies and our staff participate in continuous improvement and learning activities to ensure that we are ahead of what learning is needed for the future.

Our courses are not accredited by the Australian Government. However many of our courses are recognised and held in high regard by many industry bodies.

Our courses are written by our staff, who all have many years experience and have qualifications in their speciality area. We have lots of academic staff who write and update our courses regularly.

How do I enrol my staff/ sponsored students?

Yes, you can do a request for a bulk enrolment and request an invoice on our Invoice Request Form

We can prepare an invoice, quote or proforma invoice. Simply complete your details on our Invoice Request form

We can arrange bulk discounts for your course enrolment, please get in touch with us to discuss your needs.

Yes, we have many students who are in locked facilities, such as prisons or hospitals. We can cater by also offering paper notes at an additional cost.

What if I have any more questions or need more information?

We can assist you to find the right course for your needs. Get in touch with us via email (admin@acs.edu.au) call on +61 7 5562 1088 or complete our course advice form.

What if I change my mind?

Please get in touch with studentservices@acs.edu.au if you would like to be removed from our mail list.

If you would like ACS Distance Education to delete your information at any time (whether you are a customer or a prospective customer), please contact our privacy officer and we will process this ( admin@acs.edu.au ).

Course Contributors

The following academics were involved in the development and/or updating of this course.

Lyn Quirk

M.Prof.Ed.; Adv.Dip.Compl.Med (Naturopathy); Adv.Dip.Sports Therapy
Over 30 years as Health Club Manager, Fitness Professional, Teacher, Coach and Business manager in health, fitness and leisure industries. As business owner and former department head for TAFE, she brings a wealth of skills and experience to her role as a tutor for ACS.

Denise Hodges

Promotions Manager for ABC retail, Fitness Programmer/Instructor, Small Business Owner, Marketing Coordinator (Laserpoint). Over 20 years varied experienced in business and marketing. More recently Denise studied naturopathy to share her passion for health and wellness. Denise has an Adv.Dip.Bus., Dip. Clothing Design, Adv.Dip.Naturopathy (completing).

Kate Gibson

Kate has 12 years experience as a marketing advisor and experience as a project manager. Kate has traveled and worked in a variety of locations including London, New Zealand and Australia. Kate has a B.Soc.Sc, Post-Grad. Dip. Org Behaviour (HR).

Need Help?

Take advantage of our personalised, expert course counselling service to ensure you're making the best course choices for your situation.

I agree for ACS Distance Education to contact me and store my information until I revoke my approval. For more info, view our privacy policy.