Emotional Intelligence

Emotional intelligence is the ability to identify and regulate your own emotions and understand the feelings of others. Learn what emotional intelligence is and how to apply it in everyday life and business.

Course Code: BPS223
Fee Code: S2
Duration (approx) Duration (approx) 100 hours
Qualification Statement of Attainment
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Understand Emotional Intelligence to help you manage yourself and others better.

Emotional intelligence, is a good indicator of how well an individual can adapt to the demands of everyday life.

Emotionally intelligent people have a greater self awareness, and a stronger ability to manage their emotions in a positive way, to create better outcomes at work, home and play.


Lesson Structure

There are 9 lessons in this course:

  1. Emotions and Emotional Intelligence
    • Introduction
    • What is Emotional Intelligence?
    • Social Intelligence and Emotional Intelligence
    • Understanding Emotions
    • Models of Emotions
    • Emotional Development
    • Elements of Emotional Intelligence
    • Why Study EI?
  2. Biology of Emotions
    • Development of Emotions
    • Infancy
    • Toddler to Early Childhood
    • Middle to Late Childhood
    • Adolescence
    • Nervous System and Emotions
    • Theories of Emotion
    • Unusual Sensory States
    • Highly Sensitive People
    • Synaesthesia
  3. Ei Models
    • Ability Model (Salovey & Mayer)
    • Performance-based Model (Goleman)
    • Competency-Based Model (Bar-On)
  4. Measuring Emotional Intelligence
    • Why Measure Emotional Intelligence?
    • Prediction of Performance
    • Improves Relationships
    • Leadership
    • EI versus IQ – Stability
    • Measures of Emotional Intelligence
    • Self-Report
    • Specific Ability Measures
    • Bar-On’s Emotional Quotient Inventory (EQ-i)
    • Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)
    • Other Report/Observer Ratings
  5. EI Applications – Employing Staff
    • Why is Emotional Intelligence Useful at Work?
    • Workplace Harmony
    • Employee Retention
    • Social Competencies
    • Predicting Success
    • Recruitment
    • Interviews
    • Recruiting Team Members
    • Recruiting Leaders
    • Ethical Considerations of Using EI in Recruitment
    • What About Low EI?
  6. EI Applications – Managing Employees
    • How Can Emotional Intelligence be Applied to Workplace Management?
    • Leadership & EI
    • Leadership Training
    • EI in Management
    • Training Employees
    • Limitations of Training Programs in EI
    • Empirically Based Training Programs
    • Employee or Freelance Workers
    • Stress Management
    • Workplace Culture
  7. EI Applications in Marketing
    • EI in Marketing
    • Applying EI Theory to Marketing
    • Using EI in Marketing
    • Consumer Behaviour
    • Empathy
    • Social Skills
  8. Applications in Relationships and Self-Awareness
    • Self-Awareness, Emotional Intelligence, and Wellbeing
    • Negative Self-Talk
    • Procrastination
    • Stress
    • EI & Relationships
    • Romantic Relationships
    • Other Relationships
    • Building Relationships
    • Arguments and Discussions
    • Conflict Management
    • EI & Relationship Strategies
    • Setting Goals
    • Considering Alternate Perspectives
    • Writing Redirection Phrases and Feeling Statements Ahead of Time
    • Tools for Developing Self-Awareness
  9. Applications in Education and Training
    • How Our Emotions Affect Our Education
    • Attention & Emotion
    • Emotional Intelligence & Studying
    • Emotional Intelligence & Academic Performance
    • Teaching and Emotional Intelligence
    • Self-Assessment of EI
    • How Teachers Model Emotional Intelligence in Classroom Settings
    • Resilience
    • Social and Emotional Learning
    • Classroom Tools for Developing Emotional Intelligence
    • Mood Monitor
    • Journaling
    • Reflection
    • Education at Work
    • Communication
    • Facilitation and Engagement
    • Motivation

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.


  • Describe the nature, scope, and relevance of emotional intelligence.
  • Explain physiological and other biological aspects of emotions and the relationship with emotional intelligence.
  • Describe models of emotional intelligence.
  • Describe methods for measuring emotional intelligence.
  • Describe ways in which emotional intelligence may be useful for employing someone, from the perspective of both the employee and employer.
  • Explain how emotional intelligence can be applied to workplace management
  • Explain applications for emotional intelligence with marketing.
  • Describe tools to develop self-awareness and applications of emotional intelligence in relation to relationships, self-awareness, and wellbeing.
  • Describe how emotional intelligence is associated with learning.

What is Emotional Intelligence

EI is the ability to manage our own emotions and the emotions of others. One way of understanding EI is through a framework of five elements that characterise EI.

  1. Self-awareness – this is the degree to which people understand their own emotions and the emotions of others It. is the ability to recognise an emotion in oneself and others, and its effects. For example, Sam feels tension in his jawbone, an increased heart rate, and feels irritable. After some reflection, she recognises that she’s feeling angry. We also recognise cues in others. For example, we speak to someone and see that they are smiling but their eyes are not. Indeed, there is a tightening around their eyes. Consequently, we realise that their smile is not entirely genuine. They might be angry with us or upset in some way.
  2. Self-regulation – this is the degree to which a person can control their own emotions and impulses. People who self-regulate can avoid allowing their negative emotions to have a long-term effect on their life, such as making impulsive decisions, or careless decisions or acting without thinking. For example, an athlete feels ill and down. His coach is concerned about how he is, so does not let him play the match. As the athlete feels down, he thinks that it is because the coach is always singling him out and not letting him have a go at playing, so he has an argument with the coach and leaves the team. If he self-regulated, he might recognise that he feels down as he is ill and is not quite seeing things in a rational way, so accepts that and decides not to say anything that day. Another example is let’s say we are driving a car and another car pulls out in front of us, causing us to break heavily. It makes us angry and irritated. A person with good self-regulation might swear or mutter to themselves but continue driving. A person with poor self-regulation might become angry and vengeful, perhaps even leading to road rage.
  3. Motivation – motivation is the degree to which a person can motivate themselves and achieve their goals. People who are motivated will be committed, optimistic, take the initiative and often achievement driven. For example, a highly motivated music student wants to do well in a music theory exam, so they work hard, revising and take the initiative by doing extra reading, to achieve what they want in the exam. A less motivated person may do the bare minimum to get by, then hope to pass the exam.
  4. Empathy – empathy is the degree to which a person can stand in the shoes of others. That they can consider how another person feels. Empathic people often have high levels of EI. They can recognise the feelings of others, and consider how they feel, even when those feelings are not obvious to people who are less empathic. For example, a person loses a close relative. They keep saying they are okay and carrying on with work and life. A less empathic person may think that this is true, whereas an empathic person may question this, wondering how they are and encourage them to talk about how they are feeling.
  5. Social Skills – social skills refer to how well a person can communicate with others and develop and maintain relationships. For example, when they communicate with other people, do they find it easy to talk to them and have an enjoyable conversation? Are they good at developing and maintaining friendships? A person with poor social skills may struggle to have a nice chat with the person on the supermarket checkout, whereas a person with good social skills may find this easy.

People who exhibit these factors are better prepared to cope with challenges - whether personal or at work.

Employers have been increasingly recognising the value of having staff who are more emotionally intelligence. Anyone who works in health or care services will also recognise how an understanding of a person's EI can be factored into decisions about how to deal with those clients or patients.  

Who Can Benefit from Studying this Course?

  • Managers, Supervisors, employers
  • Health professionals, Care workers
  • Sports coaches, life coaches, counsellors
  • Anyone who deals with people at work
  • Anyone with an interest in better understanding people 


How can I start this course?

You can enrol at anytime and start the course when you are ready. Enrolments are accepted all year - students can commence study at any time. All study is self paced and ACS does not set assignment deadlines.

Please note that if a student is being assisted by someone else (e.g. an employer or government subsidy), the body offering the assistance may set deadlines. Students in such situations are advised to check with their sponsor prior to enrolling. The nominal duration of a course is approximately how long a course takes to complete. A course with a nominal duration of 100 hours is expected to take roughly 100 hours of study time to complete. However, this will vary from student to student. Short courses (eg. 100 hrs duration) should be completed within 12 months of enrolment. Certificates, Advanced Certificates and Awards (eg. over 500 hours duration) would normally be completed within 3 -5 years of enrolment. Additional fees may apply if a student requires an extended period to complete.
If a student cannot submit their assignments for 6 months to ACS, they should advise the school to avoid cancellation of their student
registration. Recommencement fees may apply.

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Our courses are written in English and we only have English speaking academic staff. If you can read and complete your assignments in English, our courses are ideal for you.

Our courses are designed to build knowledge, hands on skills and industry connections to help prepare you to work in the area, running your own business, professional development or as a base for further study.

This course has been designed to cover the fundamentals of the topic. It will take around 100 hours to complete, which includes your course reading, assignment work, research, practical tasks, watching videos and anything else that is contained in the course. Our short courses are a great way to do some professional development or to learn a new skill.

It’s up to you. The study hours listed in the course are a rough guide, however if you were to study a short course (100 hours) at 10 hours per week, you could finish the course in 10 weeks (just an example). Our courses are self-paced, so you can work through the courses in your own time. We recommend that you wait for your tutor to mark and return your assignment before your start your next one, so you get the benefits of their feedback.

The course consists of course notes, videos, set tasks for your practical work, online quizzes, an assignment for each lesson (that you receive feedback from your tutor from) and ends in an exam (which is optional, if would like to receive the formal award at the end), using our custom built Learning Management System - Login.Training.

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Each module (short course) is completed with one exam.

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The following academics were involved in the development and/or updating of this course.

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