Emotional Intelligence

Learn about Emotional Intelligence.

Course CodeBPS223
Fee CodeS2
Duration (approx)100 hours
QualificationStatement of Attainment

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Learn about the application of Emotional Intelligence to interacting with people, particularly in a work environment.

Lesson Structure

There are 9 lessons in this course:

  1. Emotions and Emotional Intelligence
    • Introduction
    • What is Emotional Intelligence?
    • Social Intelligence and Emotional Intelligence
    • Understanding Emotions
    • Models of Emotions
    • Emotional Development
    • Elements of Emotional Intelligence
    • Why Study EI?
  2. Biology of Emotions
    • Development of Emotions
    • Infancy
    • Toddler to Early Childhood
    • Middle to Late Childhood
    • Adolescence
    • Nervous System and Emotions
    • Theories of Emotion
    • Unusual Sensory States
    • Highly Sensitive People
    • Synaesthesia
  3. Ei Models
    • Ability Model (Salovey & Mayer)
    • Performance-based Model (Goleman)
    • Competency-Based Model (Bar-On)
  4. Measuring Emotional Intelligence
    • Why Measure Emotional Intelligence?
    • Prediction of Performance
    • Improves Relationships
    • Leadership
    • EI versus IQ – Stability
    • Measures of Emotional Intelligence
    • Self-Report
    • Specific Ability Measures
    • Bar-On’s Emotional Quotient Inventory (EQ-i)
    • Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)
    • Other Report/Observer Ratings
  5. EI Applications – Employing Staff
    • Why is Emotional Intelligence Useful at Work?
    • Workplace Harmony
    • Employee Retention
    • Social Competencies
    • Predicting Success
    • Recruitment
    • Interviews
    • Recruiting Team Members
    • Recruiting Leaders
    • Ethical Considerations of Using EI in Recruitment
    • What About Low EI?
  6. EI Applications – Managing Employees
    • How Can Emotional Intelligence be Applied to Workplace Management?
    • Leadership & EI
    • Leadership Training
    • EI in Management
    • Training Employees
    • Limitations of Training Programs in EI
    • Empirically Based Training Programs
    • Employee or Freelance Workers
    • Stress Management
    • Workplace Culture
  7. EI Applications in Marketing
    • EI in Marketing
    • Applying EI Theory to Marketing
    • Using EI in Marketing
    • Consumer Behaviour
    • Empathy
    • Social Skills
  8. Applications in Relationships and Self-Awareness
    • Self-Awareness, Emotional Intelligence, and Wellbeing
    • Negative Self-Talk
    • Procrastination
    • Stress
    • EI & Relationships
    • Romantic Relationships
    • Other Relationships
    • Building Relationships
    • Arguments and Discussions
    • Conflict Management
    • EI & Relationship Strategies
    • Setting Goals
    • Considering Alternate Perspectives
    • Writing Redirection Phrases and Feeling Statements Ahead of Time
    • Tools for Developing Self-Awareness
  9. Applications in Education and Training
    • How Our Emotions Affect Our Education
    • Attention & Emotion
    • Emotional Intelligence & Studying
    • Emotional Intelligence & Academic Performance
    • Teaching and Emotional Intelligence
    • Self-Assessment of EI
    • How Teachers Model Emotional Intelligence in Classroom Settings
    • Resilience
    • Social and Emotional Learning
    • Classroom Tools for Developing Emotional Intelligence
    • Mood Monitor
    • Journaling
    • Reflection
    • Education at Work
    • Communication
    • Facilitation and Engagement
    • Motivation

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.


  • Describe the nature, scope, and relevance of emotional intelligence.
  • Explain physiological and other biological aspects of emotions and the relationship with emotional intelligence.
  • Describe models of emotional intelligence.
  • Describe methods for measuring emotional intelligence.
  • Describe ways in which emotional intelligence may be useful for employing someone, from the perspective of both the employee and employer.
  • Explain how emotional intelligence can be applied to workplace management
  • Explain applications for emotional intelligence with marketing.
  • Describe tools to develop self-awareness and applications of emotional intelligence in relation to relationships, self-awareness, and wellbeing.
  • Describe how emotional intelligence is associated with learning.

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