POLICY FOR CANCELLATION OR CHANGE OF ENROLMENT
Revised May 2018
Upon enrolling in a course with any school, a student is entering a legal agreement under common law, in which they agree to abide by the conditions of enrolment (including meeting stated payments), in exchange for the service offered by the institution in the delivery of the course.
Please note, ACS Distance Education can not be held liable for changes in your circumstances.
In a situation where a student wishes to cancel or change their enrolment, and as a measure of goodwill, ACS Distance Education will allow the following options. A student may only take up one of these options once.
Please read the following options and apply in writing to tour Student Services- email [email protected] .
Students are considered to have commenced their course from the date that course login details have been issued by ACS.
Refunds may be granted in the event an application is submitted within 14 days of confirmation of enrolment. The refunded cost will be less minimum AUD$100 Administration Fee per 100-hour module, plus postage & handling costs. If course notes have already been sent to the student, they must be returned before the refund can be processed. Failure to return course materials in a timely manner will result in the cancellation of all refund processes.
In the event an assignment has already been submitted and returned, a refund will not be issued.
If you would like to request a refund, please complete the change of enrolment form available on the ACS website. Refunds will be issued via the original method of payment.
Deferments and Extensions
Deferments and/or extensions may be granted at the discretion of ACS. Application for a deferment or extension must be submitted via the course change form on the ACS website or email [email protected]. ACS reserves the right to refuse a deferment or extension request in the event that:
• Valid reason, with appropriate documentation, is not submitted
• The Student has requested multiple deferments and/or extensions
• The Student is not in good financial standing with ACS.
If ACS approves a deferment or extension, recommencement fees may apply.
For a period of 30 days following receipt of the material, the Student may apply for special consideration to transfer from one course to another. Applications must be made in writing via the course change form available on the ACS website or email [email protected]. A transfer fee of $100 per module will apply. ACS will apply credit for monies paid for the original enrolment against the new module. No refund will be issued for any difference in the course price. In the event ACS grants a transfer request, confirmation in writing will be given. Course materials must be returned to the school within 10 working days for the transfer to be valid. Failure to return materials in a timely manner will cancel the transfer process.
In the event an assignment has been submitted and returned a module transfer will not be granted.
Transfer to Another Party
In the event the Student wishes to transfer their enrolment to a third party, an application must be submitted in writing via the change of enrolment form available on the ACS website or email [email protected] within 2 months of enrolment. An administration Fee of $100 (plus postage and handling costs) will apply. ACS will apply the credit for monies paid for the original enrolment against the new course, but no refund will be issued for any difference in course price.
In the event an assignment has already been submitted and returned, a student transfer will not be granted.