DISTANCE LEARNING COURSE - CONFLICT MANAGEMENT
This is a course for:
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Human Resource Managers, Supervisors and Business owners
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Counsellors and Welfare Workers
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Parents, Teachers or anyone else who is confronted with managing conflict
Conflicts abound in our everyday life. Most conflict arises out of disagreements between how we should behave/act or even think and feel. Conflict is a natural part of life, and without it, we would not challenge each other to do or be better but would merely passively accept what is dished out to us, like robots! More often than not, it’s not the conflict that is the problem, but how we choose to deal with it that brings us negative results and depleted relationships.
Most of us have been conditioned to view conflict as an unpleasant thing. However, conflict is the manifestation of how people think and behave according to their different personal and social histories. It also occurs as a response to frustration, and some would say as an expression of aggressive and competitive instincts. Inner conflicts reflect our difficulties in coming to terms with life’s challenges or in accepting ourselves as we truly are (this does not mean that we must put up with how we are!)
The most valuable aspect of conflict is the energy that it generates. Conflict management is not an attempt to suppress this energy, but to use it constructively. Conflict caused by differing viewpoints may lead to harsh and painful situations, or it can be transformed into creative and productive dialogue. Conflict will become easier to manage if we see it as inevitable but not necessarily destructive, and as a problem to be solved rather than a battle to be won.
Lesson Structure
There are 8 lessons in this course:
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Conflict Management and Anger
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Listening
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Negotiation
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Mediation
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Facilitation
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Balance of Power
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Discussion and Group Work
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Crisis Analysis and Responses
Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.
Aims
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Describe the nature of human conflict and ways to manage it.
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Explain the importance of listening when dealing with conflict situations, and appreciate different listening techniques.
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Define negotiation and discuss the process of negotiation
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Define mediation and discuss the process of mediation
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Define facilitation and discuss the process of facilitation
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Discuss problems that may arise through negotiation, in particular, balance of power and its connotations
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Explain the importance of working in groups as a means of learning how to deal with group conflicts
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Explain ways of understanding and dealing with different types of crisis.
What You Will Do
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Five conflict handling styles
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Dealing with Anger
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Controlling listening and Traps for listeners
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Empathic listening
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Negotiation between community and establishment
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Practical suggestions for negotiation, breaking the rules, alternatives
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Responsibilities of a mediator, mediation processes, agreements, team work, settling behaviours
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Factors influencing the balance of power
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Role play
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Conducting structured experiences in small groups.
- DON'T CHOOSE TO LEARN BY ROTE! Education is not just about temporarily absorbing facts then regurgitating them during an exam, only to forget them months later. It is about changing the way you think. ACS is NOT assessment based. Our courses are structured to teach you how to improve your thought processes, which you will apply over a lifetime, not just a semester.
- With ACS, you are taught by people who are active in industry. If you want to learn Psychology, learn from someone who has sat in the Therapist's chair. If you want to learn writing, learn from a widely published author. This is what we offer you at ACS. Many lecturers and tutors have spent a lifetime within that institution. Our tutors are university educated, but work out there in industry.
- Our courses are flexible enough to incorporate a student's own experience; it is personalised, therefore remaining with the student long after the award has been received - Agriculture students report on their findings at a farm; psychology students work through long misunderstood emotional situations in their lives. This is how a student actually EXPERIENCES the learning, rather than simply LEARNING BY ROTE.
More Study Options:
Not sure if this is the course for you? why not have a look at -
Life Coaching http://www.acs.edu.au/courses/Life-Coaching-33.aspx
Relationship and Communications Counselling http://www.acs.edu.au/courses/Relationships-Communication-Counselling-357.aspx
Grief Counselling http://www.acs.edu.au/courses/Grief-Counselling-148.aspx
Counselling Skills I http://www.acs.edu.au/courses/Counselling-Skills-L-340.aspx
Counselling Skills II http://www.acs.edu.au/courses/Counselling-Skills-II-29.aspx
Crisis Counselling http://www.acs.edu.au/courses/Crisis-Counselling-342.aspx
Stress Management http://www.acs.edu.au/courses/Stress-Management-295.aspx
Abnormal Psychology http://www.acs.edu.au/courses/product.aspx?id=513
Or consider a more indepth course -
Diploma in Psychology and Counselling http://www.acs.edu.au/courses/Diploma-In-Counselling-Psychology-334.aspx
Certificate in Counselling (Care Professionals) http://www.acs.edu.au/courses/Certificate-In-Counselling-Care-Professionals-391.aspx
Or if you are not sure if psychology is for you, why not try our Introduction to Psychology - http://www.acs.edu.au/courses/product.aspx?id=359
If you would like to see our range of psychology books, please visit - http://www.acsbookshop.com/books_productcategory.aspx?id=14
For more information on the range of careers available in psychology, have a look at - http://www.thecareersguide.com/articles.aspx?category=14
We have some interesting articles on psychology and counseling at - http://www.acs.edu.au/psychol/
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